Job Description

We are seeking a dynamic, efficient and result oriented Sales Support Executive to join our team. The ideal candidate will be proactive, self-motivated, strong communication skill and customer-centric. Successful candidate will be given guidance and training to achieve company’s target as a team player.

Key Responsibilities:

•  Monitor and manage order processing, ensuring timely fulfilment and delivery
• Respond to customer inquiries promptly via email, phone, and other communication channels
• Provide detailed product information, guidance, and recommendations to customers
• Generate regular sales reports and performance metrics for internal review
• Assist the sales team in preparing proposals, quotes, and presentations for potential clients.
• Coordinate between sales, logistics, and other departments to streamline processes
• Handle documentation, invoicing, post-sale follow-ups and payment collections
• Track customer feedback and industry trends to identify improvement areas
• Collaborate with the sales team to develop strategies for upselling and cross-selling
• Assist to disseminate marketing materials/content via mobile etc
• Monitor inventory control and re-stock processes
• Constant monitoring of government assisted grants and programme
• Apply product certifications and renewals
• All other related sales support work 

Job Requirements

Requirements:

• Good interpersonal skills with a proactive, self-starter attitude.
• Responsible and able to work independently as well as part of a team.
• Proficiency in digital marketing and graphic design is an added advantage.
• Fluency in English and BM are required; able to converse in Mandarin will be a plus

Qualification:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in a sales support or customer service role, preferably in the wellness or skincare industry
• Proficiency in MS Office Suite 
• Good verbal and written communication skills.
• Strong organizational and multitasking abilities
• A proactive approach to problem-solving and decision-making

Skills