Job Description

Job description:

Be the Voice Behind the Technology
Are you someone who enjoys helping others, solving problems, and keeping things calm even when it gets a little chaotic? If yes, we’re looking for you!
In the world of GPS tracking and telematics, customers rely on us to keep their fleets running smoothly.
As a Customer Service Support rep, you'll be at the forefront — more than just answering calls or replying to emails. You’ll be the problem solver, the listener, and the bridge between our customers and the tech team.
If you’re someone who loves talking to people, figuring out issues, and finding solutions before they become problems, this is the perfect opportunity for you to grow in a fast-paced, tech-driven industry.

What You’ll Be Doing
● Connect with customers via calls, emails, and chats — keep it clear, helpful, and human.
● Understand the issue first, then act — think before you escalate.
● Keep cool under pressure and respond professionally in all situations.
● Work closely with our technical and operations team to ensure smooth ticket resolutions.
● Make sure every support request is handled with care and within the deadline (SLA).

What You’ll Need to Shine
● Diploma, degree, or equivalent certification — fresh grads are welcome too.
● Detail-oriented mindset — especially when reviewing technical info or issue history, you spot things others miss
● Calm under pressure, sharp in problem-solving.
● Great communicator (spoken and written) — in English & Bahasa Malaysia especially. Mandarin is a plus!
● Comfortable with computers and multi-tasking tools.
● Great team player, but also able to handle tasks independently.
● Willing to work in rotating shifts — including nights, weekends, and public holidays.
● Male or female — all are welcome.

Perks That Make It Worthwhile
● Full-time and Internship (minimum 6 months) positions available
● Competitive pay RM1,900 – RM2,500 (based on experience and skills) with
performance-based incentive.
● Overtime (OT) pay when you go the extra mile.
● Attendance & Punctuality Allowance to reward your commitment.
● Travel allowance to make your commute easier.
● Career growth in a tech-driven company — learn as you go.
● A team that supports you — seriously, we’ve got your back.
● Willing to learn? We’re willing to teach. Don’t worry — we will guide you from day one.

Job Requirements

 You Might Be a Perfect Fit If You…
● Love solving problems by understanding the root cause
● Pay attention to small details others might miss — Takes pride in fixing things the right way.
● Doesn’t panic under pressure.
● Pays attention to the small stuff.
● Thinks before escalating.
● Enjoy working with systems, technology, and smart tools
● Believe in teamwork, initiative, and customer-first thinking
● Want to grow in a future-forward industry like GPS telematics 

Skills