Job Description

• Provide basic product knowledge and explain the differences between products.
• Assist customers with product selection based on their target fish, fishing technique and budget.
• Demonstrate products and explain basic usage when required.
• Handle cashier duties, payments and sales transactions accurately.
• Arrange, display and replenish products on shelves.
• Ensure products are properly labelled and displayed neatly.
• Maintain cleanliness and organisation of the shop.
• Check stock levels and assist with stock counting and inventory management.
• Receive and arrange incoming stock.
• Assist with product packing and preparation for customer orders.
• Handle customer enquiries through WhatsApp, social media or other sales channels when required.
• Assist with promotions, new product launches and in-store marketing activities.
• Handle customer feedback and basic complaints professionally.
• Perform other retail and store-related duties assigned by the supervisor.

Job Requirements

• Minimum SPM or equivalent.
• Retail, sales or customer service experience is an advantage.
• Knowledge or interest in fishing is highly preferred.
• Good communication and interpersonal skills.
• Friendly, approachable and comfortable speaking with customers.
• Willing to learn about fishing tackle and different fishing techniques.
• Responsible, punctual and able to work as part of a team.
• Able to work on weekends and public holidays when required.

Skills