Job Description

If you enjoy helping customers, keeping shelves organised and seeing a small team succeed, working with us at Samudera Tackles Sdn. Bhd. could be the next step in your retail story. We are a hands-on retail team focused on offering quality tackle and friendly, local service to our community.

As a Retail Supervisor you will build reliable daily operations, shape the in-store experience and grow a small team into a dependable unit. You will take ownership of store presentation, train staff, and make sure customers leave satisfied.

Your Growth & Impact

• Position yourself as a go-to leader by running shifts and improving store routines to save time and reduce mistakes.
• Elevate your retail skills through hands-on coaching and by leading stocktakes and reconciliations.
• Expand your customer network by resolving issues and building trust with regulars and new visitors.
• Build a stronger CV with measurable results, including sales improvements and inventory accuracy gains.

Job Requirements

Responsibilities

Store Operations

• Run daily opening and closing procedures, including cash reconciliations and POS checks.
• Manage inventory cycles, perform regular stock counts and update records accurately.
• Maintain store cleanliness, safety and visual merchandising standards at all times.
• Coordinate deliveries and ensure stock is shelved and tagged promptly.

Team Leadership & Training

• Coach and schedule staff to cover peak hours and maintain service levels.
• Conduct short on-shift training and feedback sessions to lift team performance.
• Monitor attendance and discipline fairly while keeping team morale steady.
• Set clear daily targets and support staff to meet them through guidance.

Sales & Customer Experience

• Drive in-store sales by supporting staff with product knowledge and upselling techniques.
• Handle customer enquiries and complaints calmly until they are resolved.
• Track daily sales and report trends to store management for action.
• Implement promotions and ensure pricing and displays reflect current campaigns.

Requirements

Qualifications & Experience

• Minimum 1-2 years of retail experience with at least some supervisory or senior sales responsibilities.
• Proven experience in inventory management and cash handling in a retail setting.
• Minimum SPM or equivalent; any retail or customer service certificate is a plus.
• Available to work weekends, public holidays and flexible shift hours as required.

Hard Skills & Knowledge

• Familiarity with Point of Sale POS systems and daily cash reconciliation procedures.
• Comfortable with basic Excel for simple sales and stock reports.
• Knowledge of stock control procedures and effective stock rotation methods.
• Understanding of visual merchandising principles and pricing execution.

Soft Skills & Qualities

• Strong communication in English and Bahasa Malaysia for clear team and customer interactions.
• Customer service focus with patience and a calm approach to problem solving.
• Good organisational skills and attention to detail when managing stock and shifts.
• Leadership presence that supports and motivates a small, close-knit team.

Skills