Job Description

• Attend to on-site technical complaints promptly and professionally, ensuring effective resolution and high customer satisfaction. 
• Troubleshoot, analyse, and identify issues on-site, providing both immediate (temporary) solutions and long-term corrective actions through structured Root Cause Analysis (RCA). 
• Prepare, maintain, and manage proper documentation (physical and digital) for all work processes, including but not limited to site reports, investigation findings, schedules, and delivery orders (DO). 
• Provide clear, accurate, and cost-effective feedback to management to support informed decision-making. 
• Drive and ensure solutions are properly engineered, implemented, and monitored for effectiveness. 
• Continuously improve daily tasks and processes to enhance work quality, efficiency, and cost-effectiveness. 
• Work collaboratively with team members, suppliers and customers by sharing findings and contributing to problem-solving and improvement initiatives. 
• To do the necessary and implement MyHIJAU (or similar Environmental certifications) for the company and its products.
• Perform any other duties as assigned by the superior from time to time.

Job Requirements

• Fresh graduates are encouraged to apply for the job
• Preferably specialized in Engineering - Mechanical/Automotive or equivalent.
• Candidate will need to see customers in challenging situations and dirty environments regularly for this job position.
• Knowledge in Myhijau applications is an added advantage
• Candidate must possess a valid driving license and a car
• Candidate must posses a willing to learn attitude and mentality
• Required Skill(s): Microsoft Office, Google G Suite of Business Apps, 
• Knowledge in Solidworks, Ansys and Asana is an added advantage
• Independent with Initiative
• Possess analytical thinking in engineering concept
• Result oriented focused in achieving or exceeding work and company’s objective 
• Able to work with minimum supervision and good time management
• Good Communication Skill
• Able to work in a team

Skills