Job Description

• Assisting with data entry, filing, and maintaining accurate records
• Handle customer inquiries via phone, email, and in-person interactions.
• Resolve customer issues promptly and professionally.
• Manage customer accounts, including orders and billing inquiries.
• Assist in coordinating collection efforts internally.
• Maintain accurate customer records using SQL Account system.
• Support the customer service team with administrative tasks.

Job Requirements

• Proficiency in both Malay and English, with excellent verbal and written communication skills
• At least 1-2 years of experience in an administrative role, preferably within a manufacturing or industrial setting
• Strong attention to detail and the ability to multitask and prioritise effectively
• Excellent computer skills, including proficiency with Microsoft Office suite
• A proactive and collaborative approach, with a keen eye for problem-solving

Skills