Job Description

Retail Sales Associate (Ladies' Handbags & Shoes) - MITSUI KLIA 

Retail Sales Associate

Job Summary

We are looking for a friendly, energetic, and customer-focused Retail Sales Associate to provide excellent customer service and drive sales in our ladies' handbags and shoes store. The ideal candidate is passionate about fashion, enjoys helping customers find the perfect products, and maintains high visual merchandising standards.

Key Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customers' needs and recommend suitable handbags, shoes, and accessories.
• Achieve individual and store sales targets.
• Upsell and cross-sell complementary products to maximize sales.
• Process sales transactions accurately using the POS system.
• Handle cash, credit card, and digital payment transactions.
• Ensure merchandise is neatly displayed and replenished at all times.
• Maintain store cleanliness and attractive visual merchandising.
• Receive, unpack, label, and organize new stock deliveries.
• Conduct stock counts and assist with inventory management.
• Handle customer inquiries, exchanges, and returns according to company policies.
• Stay updated on current fashion trends, new arrivals, and promotions.
• Build strong customer relationships and encourage repeat business.
• Assist with promotional events, seasonal displays, and store campaigns.
• Follow company policies, security procedures, and health and safety guidelines.

Preferred Skills

• Sales and negotiation skills.
• Customer relationship building.
• Product knowledge in handbags, shoes, and fashion accessories.
• Visual merchandising.
• Inventory management.
• Teamwork and collaboration.

Key Performance Indicators (KPIs)

• Achievement of monthly sales targets.
• Conversion rate and average transaction value.
• Customer satisfaction and service quality.
• Upselling and cross-selling performance.
• Stock accuracy.
• Store presentation and merchandising standards.
• Attendance and punctuality.

Benefits

• Competitive salary plus sales commission.
• Performance incentives and bonuses.
• Training and career development opportunities.
• Annual leave and public holiday benefits (subject to company policy).

Benefits:

• Flexible schedule
• Opportunities for promotion

Job Requirements

Requirements

• High school diploma or equivalent.
• Previous retail sales experience is preferred (fashion, footwear, or handbags is an advantage).
• Strong communication and interpersonal skills.
• Passion for fashion and excellent customer service.
• Positive attitude with a willingness to learn.
• Ability to work in a fast-paced retail environment.
• Basic computer and POS system knowledge.
• Good organizational and time management skills.
• Ability to work weekends, public holidays, and rotating shifts.

Skills