Job Description

• In charge of processing order recharges.
• Handling customer inquiries via Kchat and email promptly.
• Delivering top-tier service and maintaining clear, professional, and meaningful communication with customers.
• Monitoring incomplete orders and reminding sellers to fulfill them.
• Reviewing seller listings on Kaleoz to prevent any suspicious products.
• Actively suggesting improvements to the Kaleoz app to streamline workflows.
• Identifying and escalating urgent issues to the Senior Customer Support Associate for immediate action.
• Building strong relationships with Kaleoz sellers to help boost sales through site optimization and better customer experience.
• Performing ad-hoc duties or any other tasks assigned by the superior.

Job Requirements

• Prior experience in customer service is an added advantage.
• Minimum SPM qualification or equivalent work experience.
• Proficient in both written and spoken Bahasa Melayu, English, and Mandarin.
• Strong customer focus with the ability to engage with various personality types.
• Exceptional communication skills and a passion for delivering great service.
• Skilled at multitasking, setting priorities, and managing time efficiently.
• Driven, self-motivated individuals with integrity, commitment, and a strong work ethic.
• Collaborative team player with solid interpersonal and communication abilities.
• Positive, can-do mindset.
• Open to working flexible shifts or support hours.

Skills