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Internship Customer Service

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This job is an Internship in Customer Service. You might like this job because you'll help customers directly, suggest products, and improve our app. Plus, you'll learn to handle tricky situations and work with a supportive team!

RM 600

69, Jln Raja Omar, Taman Ria Jaya, 32000 Sitiawan, Perak, Perak

Job Description

  • Facilitate customer requests by providing information directly, and making document verification for suspicious customers for payment-related cases, product suggestions, and general company information.
  • Maintain excellent levels of service and consistent communication with our customers with the up-most professional manner & meaningful responses.
  • Proactively identify changes we can make to our application to make our customers' jobs easier.
  • Communicate unpleasant customer experiences to the Superior and follow up appropriately.
  • Recognize and escalate any high-priority problems to Senior Customer Service for follow-up.

Job Requirements

  • Internship period for 3 months (preferable 6 months).
  • Fluent in written and verbal communication skills for BM, English and Mandarin.
  • Ability to manage time effectively and work in a fast-paced set-up environment.
  • Strong communication skills, both written and verbal.
  • Patience and the ability to listen.
  • Ability to learn quickly, adapt to change and be tech savvy.
  • Willing to work flexible support hours.

Skills

Customer Service

Company Benefits

Trainer & Trainee Program

Designed to foster continuous learning, professional growth, and mutual success.

Medical Allowance

Covering medical expenses to support your health and well-being, because staying healthy matters most.

Dental & Optical Allowance

Helping you care for your smile and vision - covering dental treatments, eye check-ups, glasses, and more for your well-being.

Fitness Allowance

Stay active, stay healthy! This allowance supports your fitness expenses - whether it’s a gym membership, workout classes, or sports activities.

Family Outing Day Allowance

An allowance to support fun family activities - because we value quality time with your loved ones.

Free-Flow Pantry

Enjoy unlimited access to snacks and drinks anytime - keeping you energized and refreshed throughout the day.


Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Internship

Job Specialisation


Company Profile

SEA Gamer Mall Sdn Bhd-logo-image

SEA Gamer Mall Sdn Bhd

SEA Gamer Mall Sdn Bhd is an established global digital goods and services platform for gamers, game developers and publishers.The company has global footprint with 3 offices worldwide in Malaysia, China, and Thailand. Our platform is the fastest growing online game digital trading and services platform in Southeast Asia over the past 10 years.Founded in 2007 and head-quartered in Malaysia, SEA Gamer Mall is an MSC...