Job Description

• Facilitate customer requests by providing information directly, and making document verification for suspicious customers for payment-related cases, product suggestions, and general company information.
• Maintain excellent levels of service and consistent communication with our customers with the up-most professional manner & meaningful responses.
• Proactively identify changes we can make to our application to make our customers' jobs easier.
• Communicate unpleasant customer experiences to the Superior and follow up appropriately.
• Recognize and escalate any high-priority problems to Senior Customer Service for follow-up.

Job Requirements

• Internship period for 3 months (preferable 6 months).
• Fluent in written and verbal communication skills for BM, English and Mandarin.
• Ability to manage time effectively and work in a fast-paced set-up environment.
• Strong communication skills, both written and verbal.
• Patience and the ability to listen.
• Ability to learn quickly, adapt to change and be tech savvy.
• Willing to work flexible support hours.

Skills