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This job is for a Technical Sales Engineer who handles system integration, customer support, and product documentation. You might like this job because it involves troubleshooting issues and ensuring effective communication with customers.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Responsibilities and Duties
- Support execution for standard system integration.
- Perform engineering investigations (Debugging) with regards to system integration issues.
- Monitor and manage customer tickets via company’s ticketing system.
- Point of contact for customers in providing first level of support.
- Ensure effective documentation.
- Perform best checklist, process and documentation for managing application security and company cloud services product.
- Manage and develop product documentation and user guide.
- Any other tasks assigned by management deem necessary as and when required.
Job Requirements
Skills and specifications
- Critical thinking and analytical skills with great attention to details.
- Proven ability to work effectively both independently and in team-based environment.
- Ability to communicate well with the team.
- Able to adapt to new technology, research and innovate in a fast-paced environment.
- Highly motivated and creative to develop security products.
- Considerable knowledge of IT engineering research methods, techniques, and procedures.
- Understanding of Object-Oriented Software (Java) engineering.
- Knowledge of basic database development, and design within the MySQL DBMS.
- Advanced document orientation skill.
- Troubleshooting and analysis skill.
- Knowledgeable in Linux environment is an advantage.
- Able to travel if required.
Company Benefits
Medical Benefits
We provide medical coverage for our employees.
Education Support
We provide education support to our employees.
Sports and Gym
We have fun company activities!
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
0 - 10 Years of Experience
Company Profile
Securemetric Technology
At Securemetric, innovation, unwavering dedication, and an endless pool of talent converge to shape an exceptional solutions provider. As a prominent player in Southeast Asia, we specialize in cutting-edge digital security solutions, prioritizing Mobile Security, Identity Security, Transaction Security and Revenue Security.
Based in Kuala Lumpur, Malaysia, Securemetric emerged in 2007, swiftly expanding its global reach. With a presence in Indonesia, Singapore, Vietnam, and the Philippines, we are committed to delivering excellence across borders.
Source: securemetric.com