Job Description

Assistant Manager of Student Experience oversees the day-to-day running of the Student Services department and performs a variety of coordination and administrative duties to provide effective and efficient services and ensure a positive student experience. He/she oversees the well-being of students on campus and off-site when taking part in intervarsity activities

Responsibilities:

• Plan, execute, and oversee the budget for approved student activities in the year.

• Manage students through visible relations and student care programmes. 

• Enhance the involvement of students and integrate both local and international students

• Liaise with other external student bodies, associations, and universities on collaborative Projects and sports meets and such like.

• Handle student disciplinary matters, including investigating complaints and conducting hearings when necessary. 

• Drive and implement all approved Student activities and events. Guide students in their student club activities and turn them into active hubs of ideas and community services

• Promote student involvement in extracurricular activities to enhance campus life and foster community engagement.

• Organising Orientation programmes for new student intakes.

• Assist students in securing financial support, and scholarships, particularly through PTPTN loans or KWSP withdrawals.

• Plan and oversee student events, activities, and clubs, ensuring they align with the college's mission and values. 

• Promote student involvement in extracurricular activities to enhance campus life and foster community engagement.

• Accompany and chaperone students when doing external and/or community projects.

• Bridge relations between the student body and management 

• Develop and implement programs that promote student well-being, including mental health initiatives, diversity and inclusion efforts, and peer mentoring programs.

• Ensure the welfare of students by addressing their needs and concerns in a timely manner.     

a) Student Journey 

• Coordinates and administers student support through enrolment, to completing their studies, graduating, continuing their learning, and keeping in touch as an alumnus. 

b) Student Welfare 

• Counsels and confers with students, providing program procedures, policies, goals, and objectives, technical guidance, and problem resolution. 

• Oversee the delivery of significant aspects of the counselling services' strategic and operational plan. 

c) Student Accommodation 

• Oversee the operations of student accommodation, including safety, security, and comfort standards

• Coordinate with the maintenance team to address maintenance issues promptly and efficiently.

Job Requirements