Job Description

Job Summary:

The Executive, International Office is responsible for managing and coordinating international student visa matters — with a strong focus on student visa renewal and compliance with immigration and EMGS regulations. The role also involves providing administrative support to students and ensuring a smooth student experience throughout their stay.

Key Responsibilities:

1. Student Visa & Immigration Management

• Handle student visa renewal processes, including data verification, document preparation, and submission to EMGS and the Immigration Department.

• Monitor visa expiry dates and ensure timely renewal to maintain students’ legal status in Malaysia.

• Liaise with EMGS, Immigration Department, and other authorities on student pass matters.

• Maintain accurate and up-to-date records of all visa applications and renewals.

• Advise students on visa regulations, pass validity, and compliance requirements.

2. International Student Support

• Communicate with students and parents regarding visa, admission, and related enquiries.

• Provide guidance on immigration matters, health insurance, and other requirements.

• Assist with orientation and welfare support for new and continuing international students.

3. Administrative & Reporting Duties

• Prepare reports on visa renewal status and student pass statistics.

• Ensure documentation and records are properly filed for audit and compliance purposes.

• Support the Head of International Office in preparing documents and correspondence related to immigration and EMGS.

4. Communication & Coordination

• Act as the main contact point for students and agents.

• Translate and communicate important announcements, documents, and updates in English and Mandarin.

• Coordinate with academic and support departments to ensure visa-related requirements are met for enrolled students.

Job Requirements