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This job is a Customer Service Intern where you'll handle calls and emails, helping customers with their questions. You might like this job because it offers a chance to develop communication skills and make a difference in people's experiences!
Undisclosed
KL Sentral, Kuala Lumpur
Job Description
JOB PURPOSE
- To manage inbound calls and outbound calls by providing optimum service to customers.
- To resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
- To maintain and ensure customers’ records are updated into customer database accurately.
KEY ROLES & RESPONSIBILITIES
- To fulfil all call work assigned by Supervisor on a daily basis.
- To attend and manage all inbound calls/emails and any other channels from donors and/or Charities.
- To ensure details are entered in the system are correct and accurate at all times.
- To ensure each call, inbound and outbound is handled professionally and courteously.
Job Requirements
REQUIREMENTS
- Good communication skills over the phone with good command of English.
- Able to read and speak in Mandarin will be an added advantage.
- Computer literacy is essential, especially in MS Word and Excel.
ANY OTHER ATTRIBUTES
- Mature, resourceful, tactful and diplomatic with excellent listening skills.
- Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.
Skills
Company Benefits
Open Communication
We have open communication policy in all level
Training
We peovide training to all of our staff to ensure they're well-equipped
We care for you
In-patient & Out-patient for the staff is covered to ensure you're safe in our hands
Fresh & Young Talents
Work alogside other talents, with the guidance of inductry esperts with rich experience
Career Advancement
Greet opportunities of promotion and possibility of trying out a different role
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Customer Service
Company Profile
