Job Description

Ready to kickstart your career in customer service?
We’re looking for a friendly and detail-oriented Customer Service Intern to join our team! You’ll play an important role in supporting our customers and partners — ensuring every interaction is handled professionally, efficiently, and with care.

If you’re a good communicator, enjoy helping others, and want hands-on experience in a professional customer service environment — this internship is perfect for you!

What You’ll Do

• Manage inbound calls and outbound calls by providing optimum service to customers.
• Resolve customer service enquiries and issues promptly, ensure effective and timely follow up.
• Maintain and ensure customers’ records are updated into customer database accurately.
• Fulfil all call work assigned by Supervisor on a daily basis.
• Attend and manage all inbound calls/emails and any other channels from donors and/or Charities.
• Ensure details are entered in the system are correct and accurate at all times.
• Ensure each call, inbound and outbound is handled professionally and courteously.

Job Requirements

What We’re Looking For

• Good communication skills over the phone with good command of English.
• Able to read and speak in Mandarin will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.

Why Join Us?

• 20+ years of proven success in the industry – stable & reputable organization.
• Uncapped commission – no minimum requirement, your effort drives your rewards.
• Normal working hours – Monday to Friday, 9 AM – 6 PM (no shifts or weekends).
• Hands-on training & mentorship from experienced professionals.
• Fun, collaborative team culture – we work hard and celebrate success together through team activities and events.
• Potential full-time opportunities based on performance after internship.

Skills