Job Description

 Key Responsibilities

A. Sales Floor Operations

• Assist with customer flow management, especially during peak hours.
   
• Support CX Advisors in attending to customers when needed.
   
• Monitor fitting room usage, queue, and customer assistance.
   
• Ensure store environment is neat, organised, and ready at all times.
   

B. Store Readiness & Visual Merchandising

• Assist in daily opening and closing routines.
   
• Ensure display shelves, mannequins, and product arrangements follow store standards.
   
• Support in refreshing display during restock or new arrivals.
   
• Conduct quick checks to maintain cleanliness and hygiene of the store area.
   

C. Stock Handling (In-Store)

• Assist in receiving stock from warehouse (unpack, tag, sort).
   
• Ensure products are correctly labelled, tagged, and neatly arranged.
   
• Support in replenishing stock on the sales floor.
   
• Assist in monitoring low-stock alerts for fast-moving items.
   

D. Inventory & Backroom Support

• Help maintain an organised backroom/stockroom.
   
• Support inventory count (daily, weekly, or monthly).
   
• Update stock movement records (in/out) into the system or manual trackers.
   
• Report any stock discrepancies to the Store Supervisor/Operations Executive.
   

E. Customer Experience Support

• Guide customers to products, fitting rooms, or cashier when needed.
   
• Handle simple enquiries politely.
   
• Support CX Advisors especially during crowd situations and events.
   
• Ensure customers have a smooth and pleasant in-store experience.
   

F. Operational Coordination

• Assist with coordination between store, warehouse, and Operations team.
   
• Support store events (launching, new arrivals, promotions).
   
• Help prepare materials, signage, and on-ground logistics.
   

G. Ad-hoc & Support Tasks

• Perform tasks assigned by Store Manager or Operations team.
   
• Assist in emergency/urgent tasks such as urgent receiving, floor rearrangement, or event prep.

Job Requirements

 Requirements

• Studying Diploma/Degree in Business, Retail Management, Operations or similar field.
   
• Good communication and customer interaction skills.
   
• Physically active and able to stand/move for long periods.
   
• Fast learner and willing to be hands-on.
   
• Detail-oriented and able to follow SOPs.
   
• Willing to work weekends if required (based on store schedule).

Skills