Job Description

 Key Responsibilities

A. Daily Operational Support

• Assist in monitoring daily store/warehouse operations.
   
• Support coordination between CX, BX, Warehouse, and Operations team.
   
• Help track staff attendance, schedules, and task assignments.
   
• Assist in preparing daily/weekly operational reports.
   

B. Inventory & Warehouse Coordination

• Support inventory processes including stock-in, stock-out, and stock checks.
   
• Assist in receiving stock, tagging, and preparing items for store/live.
   
• Help update inventory records and highlight discrepancies.
   
• Work with Warehouse team to maintain proper stock arrangement.
   

C. Retail Operations Support

• Assist with floor operations during peak hours (customer flow, queue management).
   
• Support launching events, campaigns, and store activities.
   
• Monitor the cleanliness, display arrangement, and store readiness.
   
• Ensure operation SOPs are followed at all times.
   

D. Process & Data Tracking

• Help with data collection for operational efficiency monitoring (e.g., stock movement, customer flow, DS traffic).
   
• Assist in analysing workflow issues and propose improvements.
   
• Support the team in updating internal trackers (Google Sheets, Excel, Operation Dashboard).
   

E. Coordination & Communication

• Assist in communicating updates to relevant departments (CX, BX, Warehouse, Marketing).
   
• Support the preparation of memos, announcements, and internal communication drafts.
   
• Participate in meetings and prepare simple minutes if needed.
   

F. Event & Project Support

• Assist in event preparation (product launching, photo/video sessions, marketing events).
   
• Coordinate logistics, manpower, and materials needed.
   
• Help ensure smooth execution from start to end.
   

G. Ad-hoc Tasks

• Assist with urgent tasks assigned by Operations Executive or Management.
   
• Support cross-functional tasks when needed (CX floor support, receiving stock, live support).

Job Requirements

Requirements

• Currently pursuing a Diploma/Degree in Business Administration, Operations Management, Supply Chain, Retail Management or related field.
   
• Strong coordination and organisational skills.
   
• Fast learner and able to adapt to operational challenges.
   
• Proficient in Microsoft Excel/Sheets and basic reporting.
   
• Good communication skills and able to work with multiple departments.
   
• Willing to be hands-on and work on-ground when required.

Skills