Business Analyst (Legal Operations)

Shell Business Operations

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RM 4 - RM 6



Job Description

PURPOSE: Legal Services Litigation Strategy & Coordination provides legal advice, support and related services to Shell businesses, in a challenging global business environment. By identifying legal risks and considering alternative structures and strategies to accurately reflect commercial decisions, Legal Services further our business objectives and protect shareholder interests.

This position will be located in KL and will report to the Legal Sourcing Officer. This position will have responsibility for working with Associate General Counsels, other Managing Counsels, lawyers, paralegals and other business professsionals on the Global Litigation team. This position will interface with other members of the Global Legal organization, Group Records Management, Global IT, as well as Shell business personnel, and external contractors and vendors. The successful candidate will be an integral part of the Global Litigation, Strategy & Coordination organization.

Responsibilities include:
Matter Support: 
  • Conflicts
  • New matter weekly communication tracking support, create a ticket and schedule with the sourcing team to meet with the attorneys, and validate or schedule bringing the matter on an AFA;
  • Support with the RFP process;
  • Support the sourcing and conflicts process assuring the department and all vendors are in compliance 
Appropriate Fee Arrangement Request Support: 
  • Create Ticket’s for all requests using the team connect / AFA module;
  • Audits, Scheduling after action audits (see team connect);
  • Filing LDMS: Supports the sourcing team on filing engagement letters, RFP’s, and relevant responses / materials to the AFA module and LDMS;
  • Communications: Support the sourcing team on sending template status of RFP’s to firms, updates, meeting requests,  new matters, etc;
  • Reporting: Supports the sourcing team with tracking value adds; 
  • QBR Support: Support with the Quarterly Business Review process. Filing to LDMS / team connect / AFA module;
  • Budget Audits, Support the pricing team on the yearly budget process – e.g. supporting the GC’s with reports and overviews / comparisons on matters within team connect and projections;
  • Track and Map internal and External relationships on the AFA module (e.g. firm lawyer clerked for a judge, or Shell attorney previously worked at X firm) that support the initiatives and opportunities identified. 
Contract Management (KM): 
  • Support initiative to compile, organize, and store information within the legal tools e.g. assist with mapping “key performance metrics” from the legal system to other Shell systems. 
Team Connect Support: 
  • After Action Review Scheduling, monthly updates and scheduling the sourcing team on matter after action audits/reviews with the designated matter attorneys.  Filing any findings to the legal systems and adding to a report for the AFA newsletter.  
  • Review new matters created in team connect and provide a summary/schedule with the sourcing team to validate they are an AFA.
  • Support the sourcing team with rolling out team connect department wide.
  • TeamConnect Matter Management: Creating new Matters
  • LORP Lite: Manage new matters and updates for Global Legal
  • Legal Hold / Preservation Notices
  • Conflict Waiver Requests 
Invoicing / Legal Spend Management: 
  • Supporting the sourcing team with E-billing and invoicing support / auditing. E.g. Support the reverse engineering of invoices and the reconciliation process, invoice payments according to AFA’s;
  • Vendors, support the team with consolidating and tracking the vendor list and spend via the legal systems – creates agility and in line with Supplier management approach. 
Communications - Panel Support 
  • Support the sourcing team on panel outreach and communications;
  • Support the sourcing team on the panel grading system (scorecard) for law firms including metrics like: utilization, spend, process, etc.

Job Requirements

  • Understanding / Demonstration of project management principles. 
  • Awareness of IT functioning, equipment and systems. 
  • Experience with use of personal computer applications required. 
  • Understanding of IT system and applications content. 
  • Preference will be given to candidates who in addition to the above requirements have an understanding of information management principles and/or an understanding of how IT is used in Shell. 
  • Experience and knowledge of the leading enterprise search solutions, including Microsoft SharePoint (FAST) and MicroSoft Office 365 
  • Experience in business analysis and strategy development, specifically in the Legal IT area
  • Proven experience in managing multiple requests for support while insuring stakeholders are satisfied with completeness, accuracy, and timeliness

Company Benefits

Medical Coverage

You, your spouse and kids are covered medically including hospitalization treatment, dental and optical!

Retirement Plan

We want to help you plan your retirement. That is why we will top up your EPF contribution by another 4% when you start with us!

Casual Attire

It's dress down day everyday!

Wellness Allowance

We encourage employees to stay healthy and how do we do it? Grab your favourite health equipment and let us pay for you!

Flexible Working Arrangements

Not feeling too well or your babysitter decided to take a day off? Keep calm and work from home!

Impactful Collaboration

YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday

Additional Info

Experience Level

4 - 7 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

Company Profile

Shell Business Operations-logo-image

Shell Business Operations

Shell Business Operations (SBO) jobs form the operational backbone of our business, that are focused on delivering our global operations in Finance, Human Resources, Customer Operations, Supply Chain (Order-to-Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.
Your career at SBO will enable you to achieve your development goals while working as part of a vibrant and motivated team, dedicated to help shape Shell’s purpose of providing more and cleaner energy solutions to the world. Here, you will have the remarkable opportunity to experience different business areas, develop a fulfilling career within the energy industry, and to see the impact of your work across our global business.
We’re looking for qualified candidates with the drive to take ownership of their role within a challenging and professional environment. Whether you are a student, a graduate or an experienced professional, discover the impact you could make with a career at Shell.


Business Analyst (Legal Operations)

Shell Business Operations

RM 4 - RM 6



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