Order to Delivery Scheduling Support (Mandarin & Cantonese Speaking)

Shell Business Operations

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RM 2800 - RM 3400



Job Description

This role is to support our businesses by communicating and working closely with our drivers, hauliers, customers, Customer Service Centre (CSC) and Scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders for our countries being supported out of the Kuala Lumpur SBO, as OtD Scheduling Support, with responsibility for the OtD activities in countries such as Malaysia, Hong Kong, Singapore and Indonesia. 

  • To support the Order to Delivery (OtD) team of Shell Business Operations Kuala Lumpur in their Continuous Improvement / LEAN journey to drive improved customer service and cost efficiency 
  • To provide high quality of service to key customers through effective communications, value-adding interactions and efficient issue resolution through phone, fax or email 
  • To work closely with the Class Of Business (Retail; Commercial Fuels; etc) teams, along with the Offer to Cash (OtC) community, to ensure that plans and actions are aligned to flawless delivery of our customer offers
  • To take lead in the optimisation of the road transport activity, ensuring that the delivery plans make use of our assets in the optimal way, resulting in the lowest delivery cost
  • To work closely with the local Road Transport and Facilities (Terminals) teams in both medium term planning and also the day to day execution of the plan
  • To run our operations in a LEAN way, underpinned by an active Continuous Improvement culture

Job Requirements

  • Bachelor’s degree in any academic discipline or equivalent
  • IT software familiarity (Microsoft Office and Internet)
  • Fluent in English
  • Mandarin & Cantonese speaker would be an advantage
  • Supply Chain / logistics experience would be an added advantage
  • Excellent Communication skills 
  • Fresh graduates are encouraged to apply

Company Benefits

Medical Coverage

You, your spouse and kids are covered medically including hospitalization treatment, dental and optical!

Retirement Plan

We want to help you plan your retirement. That is why we will top up your EPF contribution by another 4% when you start with us!

Casual Attire

It's dress down day everyday!

Wellness Allowance

We encourage employees to stay healthy and how do we do it? Grab your favourite health equipment and let us pay for you!

Flexible Working Arrangements

Not feeling too well or your babysitter decided to take a day off? Keep calm and work from home!

Impactful Collaboration

YOU are an integral part of our success! The impact you make goes beyond just the business but to the communities we reach out to everyday

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Supply Chain & Logistics

Company Profile

Shell Business Operations-logo-image

Shell Business Operations

Shell Business Operations (SBO) jobs form the operational backbone of our business, that are focused on delivering our global operations in Finance, Human Resources, Customer Operations, Supply Chain (Order-to-Delivery), Contracting and Procurement, Legal Services Global Operations and Creative Solutions.
Your career at SBO will enable you to achieve your development goals while working as part of a vibrant and motivated team, dedicated to help shape Shell’s purpose of providing more and cleaner energy solutions to the world. Here, you will have the remarkable opportunity to experience different business areas, develop a fulfilling career within the energy industry, and to see the impact of your work across our global business.
We’re looking for qualified candidates with the drive to take ownership of their role within a challenging and professional environment. Whether you are a student, a graduate or an experienced professional, discover the impact you could make with a career at Shell.


Order to Delivery Scheduling Support (Mandarin & Cantonese Speaking)

Shell Business Operations

RM 2800 - RM 3400



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