AI-generated summary
- Manage client relationships and run campaigns: briefs, budgets, billing and contest ops.
- Integrated contests & campaigns across creative, media & fulfilment.
- Own accounts, grow revenue and lead cross-team projects that drive impact!
Undisclosed
Malaysia, Kuala Lumpur
Full-Time
Job Description
Role
Duties & Responsibilities
- Build and maintain strong client relationships, acting as the primary point of contact and ensuring a high level of client satisfaction.
- Understand clients’ business needs, challenges, and objectives, and develop tailored solutions and recommendations.
- Identify and pursue new business opportunities within existing accounts, as well as new leads and prospects.
- Develop client strategies, proposals, presentations, and other materials, and participate in client meetings as required.
- Work closely with creative, production, media, and other internal teams to coordinate and execute projects and campaigns successfully.
- Manage project timelines, budgets, deliverables, and quality standards, ensuring work is completed accurately, on time, and within budget.
- Prepare comprehensive job briefs and coordinate projects from initial brief through to final delivery.
- Manage account administration, including job estimates, billing, invoicing, financial reconciliation, and account performance reporting.
- Set up and manage contest projects, including Terms & Conditions, call scripts, communication copy, winner selection, and overall execution.
- Oversee contest operations, including data processing, compilation, validation, reporting, and call centre coordination.
- Implement and ensure adherence to SOPs and operational processes to maintain accuracy, efficiency, and compliance.
- Manage end-to-end project fulfilment, including prize sourcing and procurement, packing, delivery coordination and tracking, contest entry processing and validation, while ensuring timely delivery and SOP compliance.
- Monitor market trends, competitor activity, and industry developments to identify opportunities and provide added value to clients.
- Maintain strong communication and collaboration with clients and internal stakeholders to ensure smooth project execution and delivery.
- Stay up to date with industry trends, best practices, and emerging technologies to support innovation and effective client solutions.
Job Requirements
Job Requirements
- Diploma, Degree, or professional qualification in Marketing, Business, Communications, or a related field.
- 1–2 years of relevant experience; fresh graduates are welcome to apply.
- Candidates with experience in Trade Marketing, B2B Marketing, POSM, Shopper Marketing, Channel Marketing, Sales Activation, BTL/Activation, or related areas are encouraged to apply.
- Experience working with retailers, distributors, sales teams, trade partners, or B2B clients will be an added advantage.
- Strong command of English (written and spoken) and Bahasa Malaysia (spoken).
- Proficient in Microsoft Office, particularly Excel and PowerPoint. Knowledge of Access is an advantage.
- Strong organizational, coordination, and implementation skills.
- Proactive and self-motivated, with strong problem-identification and problem-solving abilities.
- Demonstrates initiative and the ability to take ownership of tasks.
- Strong written and verbal communication skills.
- Resilient and able to work effectively in a fast-paced environment.
- A collaborative and team-oriented approach.
- Strong negotiation and interpersonal skills.
- Good commercial awareness and business acumen.
- Comfortable and willing to work with non-halal brands, including alcohol-related brands.
- Possess own transportation and be willing to travel when required.
Company Benefits
People-first culture
Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.
Career development
Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.
Flexibility
We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
