Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.

People-first culture

Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.

Career development

We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.

Flexibility

Shopper360

Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years’ experience in the industry. Together with our subsidiaries, we provide the most comprehensive marketing and advertising solutions that integrates your consumers’ journey from digital brand awareness, retail and in store media, to events and active engagements. All to help you achieve optimum sales, conversions, and brand loyalty among your consumers.
Established since 1986, we have since expanded through the decades into a group of experts ranging from digital marketing, field force management, automation, shopper activation and market intelligence; with a strong network of retail partners in over 2,840 hypermarkets, convenience store outlets, pharmacy chains and petrol marts across Malaysia. In Myanmar, a partnership with City Mart Holdings retail chains with a total of 195 outlets and in Singapore with NTUC FairPrice supermarket chains with a total of 390 outlets.
Source: <a href="https://shopper360.com.my/about-us/" target="_self">shopper360.com.my</a>

Who We Are

Be Expert
We‘re smart people. We know our products and services inside out; and are always ready to dish out information and advice on them.
Collaborative
Two heads are better than one. The best solutions come from working together with our clients, partners and colleagues.
Forward Thinking, Forward Doing
We‘re always one step ahead and challenging the status quo.&nbsp;
Do What's Right
Always doing what is morally right for yourself and the company without any compromise in any situation.
Source: <a href="https://shopper360.com.my/career/" target="_self">shopper360.com.my</a>

Our Values

Role Duties &amp; Responsibilities1. Selling Process<ul><li>Answer phone calls and take messages for the Client Service (CS) team.</li><li>Redirect client inquiries to the CS team for allocation.</li><li>Assist with research on client products/services for presentations/proposals.</li><li>Familiarize with available research data: IMS, AdQuest, ClearDecisions, Pos Ad, Kantar.</li><li>Manage sub-category availability list based on bookings and signed agreements.</li><li>Be familiar with FOS.</li></ul>2. Sales Closed - Preparation of Official Documents<ul><li>Help CS prepare contracts and production documents for finance approval.</li><li>Monitor the return of signed contracts and quotations.</li><li>Ensure proper filing of signed documents (both digital and physical).</li><li>Follow up on retailer approval and client submissions.</li><li>Issue justification forms for changes after a signed contract.</li><li>Assist CS with delivering proofs, contracts, and invoices.</li></ul>3. Internal Processes<ul><li>Prepare copy instructions for ad visuals and retailer approvals.</li><li>Compile store selection lists.</li></ul>4. Preparing Pre-Meet Slides<ul><li>Gather materials and ensure FOS data aligns with copy instructions.</li><li>Work with Operations Admin on instructions.</li></ul>5. Production Checklist<ul><li>Attend meetings on behalf of CS when needed.</li><li>Understand technical terms and material specs.</li><li>Assist CS in client approvals.</li><li>Update stock reports and track poster delivery.</li><li>Coordinate with suppliers on production.</li></ul>6. Pre-Meet (Internal Meeting)<ul><li>Prepare all required information on time (copy instructions, store selection, poster samples).</li><li>Print and ensure accuracy of pre-meet slides.</li><li>Inform Ops Admin of any changes.</li></ul>7. Internal Meetings<ul><li>Attend bi-weekly sales meetings, monthly pre-meets and post-meets, and any relevant ad hoc meetings.</li><li>Support event organization and execution.</li></ul>8. Other Administrative Tasks<ul><li>Handle placement notices and photo reports.</li><li>Prepare monthly expense claims.</li><li>Cover reception duties when needed.</li><li>Support HR and admin tasks for subsidiaries companies</li><li>Manage new hire and resignation procedures.</li></ul>

This job is for a Client Service - Administrative Executive. You might like this job because it involves assisting with sales processes, preparing official documents, managing internal processes, and supporting administrative tasks for subsidiary companies.

 Role

Duties and Responsibilities1. Selling Process

-Answer phone calls and take messages for the Client Service (CS) team.

-Redirect client inquiries to the CS team for allocation.

-Assist with research on client products/services for presentations/proposals.

-Familiarize with available research data: IMS, AdQuest, ClearDecisions, Pos Ad, Kantar.

-Manage sub-category availability list based on bookings and signed agreements.

-Be familiar with FOS.2. Sales Closed - Prepar...

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