Job Description

Role

Duties & Responsibilities

1. Selling Process

• Answer phone calls and take messages for the Client Service (CS) team.
• Redirect client inquiries to the CS team for allocation.
• Assist with research on client products/services for presentations/proposals.
• Familiarize with available research data: IMS, AdQuest, ClearDecisions, Pos Ad, Kantar.
• Manage sub-category availability list based on bookings and signed agreements.
• Be familiar with FOS.

2. Sales Closed - Preparation of Official Documents

• Help CS prepare contracts and production documents for finance approval.
• Monitor the return of signed contracts and quotations.
• Ensure proper filing of signed documents (both digital and physical).
• Follow up on retailer approval and client submissions.
• Issue justification forms for changes after a signed contract.
• Assist CS with delivering proofs, contracts, and invoices.

3. Internal Processes

• Prepare copy instructions for ad visuals and retailer approvals.
• Compile store selection lists.

4. Preparing Pre-Meet Slides

• Gather materials and ensure FOS data aligns with copy instructions.
• Work with Operations Admin on instructions.

5. Production Checklist

• Attend meetings on behalf of CS when needed.
• Understand technical terms and material specs.
• Assist CS in client approvals.
• Update stock reports and track poster delivery.
• Coordinate with suppliers on production.

6. Pre-Meet (Internal Meeting)

• Prepare all required information on time (copy instructions, store selection, poster samples).
• Print and ensure accuracy of pre-meet slides.
• Inform Ops Admin of any changes.

7. Internal Meetings

• Attend bi-weekly sales meetings, monthly pre-meets and post-meets, and any relevant ad hoc meetings.
• Support event organization and execution.

8. Other Administrative Tasks

• Handle placement notices and photo reports.
• Prepare monthly expense claims.
• Cover reception duties when needed.
• Support HR and admin tasks for subsidiaries companies
• Manage new hire and resignation procedures.

Job Requirements

Job Requirements

• Diploma / Degree in Marketing, Media Studies, Mass Communication or related field.
• 1 to 2 years’ experience in client servicing or advertising sales.
• Good communication in English & Bahasa Malaysia
• Self-starter, organized, resourceful, independent and self-motivated, strong interpersonal and communication skills, result oriented, a team player