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This job is all about managing our CRM system to help sales teams work better. You might like this job because you'll train others, streamline sales processes, and analyze data to boost performance and growth—making a real impact on the business!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Role
Duties & Responsibilities
- Lead CRM implementation and onboarding for Business Development and Operations teams across Jump Retail and Retail Galaxy.
- Design and execute structured change-management and adoption plans to achieve high user uptake.
- Develop SOPs, user workflows, training materials, and usage guidelines tailored to different roles.
- Act as the primary CRM business owner, working with internal stakeholders and external vendors.
- Review and redesign end-to-end sales processes using CRM capabilities, including:
- Lead and opportunity management
- Quotation tracking and follow-ups
- Contract renewals and expiry management
- Customer engagement and activity logging
- Ensure CRM usage supports consistent sales governance and commercial hygiene.
- Work with Finance and IT teams to ensure CRM data is accurately linked to financial systems.
- Enable visibility from sales pipeline to:
- Invoicing status
- Revenue recognition readiness
- Contract values and billing cycles
- Design and manage sales dashboards covering pipeline health, conversion rates, deal cycle time, and win/loss analysis.
- Provide regular insights to management on sales productivity, performance gaps, and growth opportunities.
- Partner with business leaders to translate data insights into actionable improvements.
- Administer and manage sales incentive structures using CRM data.
- Ensure incentive calculations are transparent, accurate, and aligned with company objectives.
- Track performance against targets and highlight risks or misalignments early.
- Define CRM data standards, reporting discipline, and compliance expectations.
- Monitor CRM usage, data quality, and effectiveness on an ongoing basis.
- Continuously identify enhancements to improve commercial effectiveness and scalability.
Job Requirements
Job Requirements
- 5–8 years’ experience in CRM management, sales operations, or commercial analytics.
- Proven experience driving CRM adoption and behavioural change across sales teams.
- Strong understanding of sales processes, contract management, and revenue workflows.
- Experience integrating CRM platforms with financial or ERP systems.
- Strong analytical capability with the ability to translate data into commercial insights.
- Excellent stakeholder management, training, and communication skills.
- Commercially minded and process-driven.
- Comfortable working across business, finance, and technology functions.
- Hands-on, structured, and detail-oriented.
- Change-agent with the ability to influence without authority.
Company Benefits
People-first culture
Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.
Career development
Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.
Flexibility
We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
