AI-generated summary
- Visit deli2go & Costa sites: run audits, check hygiene/SOPs, analyze sales, coach crews and deliver training.
- Work across deli2go, Costa and Shell Food & Coffee retailers.
- Turn audits into action: coach teams and boost outlet performance!
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Role
Duties & Responsibilities
- Conduct scheduled site visits to deli2go & Costa outlets
- Analyze sales performance against targets and generate comprehensive reports.
- Perform walk-throughs to ensure food safety, hygiene, housekeeping, planogram compliance, and SOP adherence.
- Conduct formal audits covering documentation (temperature logs, pest control, Halal certs), equipment maintenance, inventory, and staff product knowledge.
- Share findings with the Shell Food & Coffee team and retailers to drive improvement.
- Prepare and brief retailers on opening procedures and execution checklists.
- Conduct deli2go Crew Foundation Training, coordinate Food Handler’s Training
- Provide on-site coaching on food preparation, baking, and regulatory safety standards.
- Maintain regular communication and consolidate operational findings with the Company’s Food & Coffee team.
Job Requirements
Job Requirements
- Prior experience in retail, F&B operations, or F&B sales is a strong advantage
- Fresh graduates are welcome to apply
- Good understanding of F&B operations, food safety standards, and local regulatory requirements.
- Strong communication and interpersonal skills to manage relationships with retailers and stakeholders professionally.
- Fluency in written and spoken English and Bahasa Malaysia.
- Analytical thinker with a data-driven, problem-solving mindset.
- Detail-oriented, self-motivated, and result-driven.
- Excellent time management and ability to work effectively as a team player.
- Possess own transport and willing to travel around the Klang Valley area.
Company Benefits
People-first culture
Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.
Career development
Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.
Flexibility
We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
Shopper360
Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years’ experience in the industry. Together with our subsidiaries, we provide the most comprehensive marketing and advertising solutions that integrates your consumers’ journey from digital brand awareness, retail and in store media, to events and active engagements. All to help you achieve optimum sales, conversions, and brand...