AI-generated summary
beta
This job is about managing a Huawei service center, ensuring smooth operations and happy customers. You might like this job because you’ll lead a team, resolve issues, and oversee training while keeping up with the latest tech trends.
Undisclosed
Malaysia, Kuala Lumpur
Job Description
Job Description:
- Service Center Operations – Manage daily operations of the Huawei service center to ensure smooth workflow, efficiency, and compliance with company standards.
- Customer Experience Management – Oversee customer service quality, handle escalated cases, and ensure excellent after-sales experience.
- Team Leadership – Lead, train, and motivate the service center staff (frontline, technical, and support teams) to deliver top-quality service.
- Performance Monitoring – Track KPIs such as turnaround time (TAT), customer satisfaction (CSAT/NPS), and service quality metrics.
- Process & Compliance – Ensure adherence to Huawei’s service policies, warranty guidelines, and safety standards.
- Inventory & Asset Management – Monitor spare parts, tools, and equipment, ensuring accurate stock levels and efficient usage
- Training & Development – Coordinate regular training for service engineers and staff to keep up with new Huawei products and repair standards.
- Reporting & Feedback – Provide regular reports on service performance, customer feedback, and competitor benchmarking to headquarters.
- Issue Resolution – Actively resolve operational challenges, customer complaints, and process gaps to improve overall service delivery.
- Campaign & Service Promotion – Support service-related campaigns (e.g., care days, warranty extensions, service promotions) to enhance customer loyalty.
Job Requirements
Requirement:
- Diploma / Bachelor of Degree or any relevant standard qualification or above
- Having 3 - 5 years’ experience in after-sales service, store management, and personnel management.
- Strong communication skills, coordination skills, problem solving skills, and developing subordinates.
- Understand store operation methods, be familiar with standard service processes, and be able to perform operation analysis and improvement.
- Understand consumer psychology, able to handle complex complaints, and able to cooperate with the sales department to carry out work.
- Be able to build a good organizational climate for team members which have a sense of responsibility, hard work spirit.
Company Benefits
People-first culture
Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.
Career development
Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.
Flexibility
We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
