REGION OPERATIONS MANAGER

Shopper360

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This job is for a Region Operations Manager who boosts sales and enhances store experiences. You might like this job because you get to lead a diverse team, explore new market trends, and create exciting promotions while building strong dealer relationships.

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Duties & Responsibilities

- Drive sales performance within assigned region

- Analyze new market trends, explore store expansion and image upgrade opportunities

- Coordinate retail marketing promotion activities and events in dealers stores to optimize sales

- Demonstrate service vision

- Manage operations for service excellence

- Manage a diverse service environment

- Coach for service performance

- Establish relationships for customer confidence over multiple customer touch points

- Analyze service quality and customer satisfaction

- Supervise Retail Supervisor

- Monitor and feedback on stock inventory availabilities in dealers stores

- Coordinate and monitor deployment of merchandising display, LDU, Dummies, fixtures and gifts with dealers

- Coordinate store construction, store image upgrade development activities

- Conduct periodical checks on store visual merchandising presentation standards

- Conduct Retail Mapping Exercise

- Provide market competition information to Region Sales Managers and Sales Director

- Manage and Monitor operations of roadshows, promotions and/or events

- Manage and review store operations and processes within region

- Monitor and analyze sales records

- Review historical sales and market trends to forecast sales target

- Lead and motivate team to contribute to productivity improvement and innovation

- Implement productivity and innovation initiatives

- Monitor the implementation of productivity and innovation initiatives

- Attend to customer queries related to product knowledge, stocks issues and merchandising

- Generate ideas that may potentially contribute to productivity improvements and innovation

- Supervise Retail Supervisors

- Develop team cohesiveness

- Build team capability

- Lead team decision making

- Build and maintain strong relationship with dealers and partners

- Provide operations and manpower support

Job Requirements

Job Requirements

- Retail Supervisors Performance Management

- Sales Target Management

- Productivity Improvement

- Service Excellence Management

- Inventory Management

- People and Relationship Management

- Visual Merchandising Presentation

- Data Analytics

- People Development

- Conflict Management

- Communication

- Leadership

- Problem Solving

- Teamwork

- Interpersonal Skills

Company Benefits

People-first culture

Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.

Career development

Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.

Flexibility

We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

HR Operations (Payroll, Admin, Office Management), Management Trainee, Manufacturing Operations

Company Profile

Shopper360

Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years’ experience in the industry. Together with our subsidiaries, we provide the most comprehensive marketing and advertising solutions that integrates your consumers’ journey from digital brand awareness, retail and in store media, to events and active engagements. All to help you achieve optimum sales, conversions, and brand...