RETAIL SUPERVISOR

Shopper360

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This job is a Retail Supervisor, where you lead a team to ensure excellent customer service and smooth store operations. You might like this job because it lets you inspire others, manage diverse tasks, and boost sales in a lively retail environment!

Undisclosed

Malaysia, Kuala Lumpur

Full-Time

Job Description

Duties & Responsibilities

- Provide consultation on product and services

- Document and upload sales transactions for non-promoter stores

- Demonstrate service vision

- Manage operations for service excellence

- Manage a diverse service environment

- Coach for service performance

- Establish relationships for customer confidence over multiple customer touch points

- Manage service quality and customer satisfaction

- Supervise retail operations

- Monitor stock inventory availabilities

- Assist in POSM deployment, LDU, Dummies and upload into RMS system

- Update store image into RMS system

- Coordinate in store construction, store image upgrade development activities

- Monitor visual merchandising presentation

- Coordinate deployment of merchandising display, LDU, Dummies, fixtures and gifts with dealers

- Conduct Retail Mapping Exercise

- Provide market competition information

- Monitor operations of roadshows, promotions and/or events

- Lead and motivate team to contribute to productivity improvement and innovation

- Implement productivity and innovation initiatives

- Monitor the implementation of productivity and innovation initiatives

- Attend to customer queries related to product knowledge, stocks issues and merchandising

- Generate ideas that may potentially contribute to productivity improvements and innovation

- Supervise promoters

- Develop team cohesiveness

- Build team capability

- Lead team decision making

- Build and maintain strong relationship with dealers and partner

- Provide operations and manpower support

Job Requirements

Job Requirements

- Promoter Performance Management

- Sales Target Management

- Productivity Improvement

- Service Excellence Management

- Inventory Management

- People and Relationship Management

- Visual Merchandising Presentation

- Product Advisory and Demonstration

- Conflict Management

- Communication

- Leadership

- Service Orientation

- Teamwork

- Interpersonal Skills

Company Benefits

People-first culture

Shopper360 prizes our people above all. We believe in nurturing our staff’s talents to their fullest potential.

Career development

Our professional development and life enrichment programs ensures our staff are always learning new skills and knowledge.

Flexibility

We prioritise creating a fun, cooperative, and innovative work culture - all dedicated to effective career building, and serving our clients better.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, Management Trainee, Retail Sales

Company Profile

Shopper360

Shopper360 is the foremost shopper marketing expert group in Malaysia, with over 30 years’ experience in the industry. Together with our subsidiaries, we provide the most comprehensive marketing and advertising solutions that integrates your consumers’ journey from digital brand awareness, retail and in store media, to events and active engagements. All to help you achieve optimum sales, conversions, and brand...