Job Description

Job Summary

We are looking for a professional and client-facing Credit Control Manager to handle repayment follow-up, collection reporting, overdue account monitoring, client communication, and lawyer coordination.

This role is suitable for someone who is presentable, tactful, disciplined, and able to deal professionally with business owners, corporate clients, and high-net-worth individuals. The candidate must be able to follow up on payment matters in a smart and relationship-based manner while maintaining proper reporting and escalation to management.

Key Responsibilities

- Prepare monthly collection reports on pending, collected, overdue, and outstanding accounts.

- Track repayment due dates and follow up with clients before and after payment deadlines.

- Communicate with clients professionally on repayment status, payment arrangements, and overdue matters.

- Handle collection matters tactfully while maintaining good client relationships.

- Calculate outstanding balances, overdue amounts, and penalty charges based on approved terms.

- Prepare and coordinate payment reminders, overdue notices, formal letters, and related follow-up documents.

- Liaise with lawyers on overdue accounts, demand letters, and recovery matters when required.

- Keep proper records of all client follow-ups, payment commitments, reminders, letters, and collection actions.

- Update management regularly on repayment status, overdue accounts, client issues, and next action steps.

- Assist with basic documentation tracking related to client accounts, repayment records, and collection files.

- Arrange client meetings, coffee sessions, or meals where appropriate for relationship-based follow-up.

Job Requirements

Requirements

- Minimum 2–5 years of experience in credit control, collection, banking, finance, loan operations, debt recovery, client servicing, or related fields.

- Presentable, professional, and confident in dealing with business owners, corporate clients, and high-net-worth individuals.

- Strong communication and follow-up skills.

- Able to be polite, tactful, and firm when handling payment matters.

- Strong attention to detail and able to track due dates, payment status, overdue accounts, and client commitments.

- Able to handle sensitive financial and client information confidentially.

- Proficient in Microsoft Excel, Word, Google Sheets, and basic reporting.

- Able to communicate in English, Bahasa Malaysia, and Mandarin will be an advantage.

Skills