Job Description
Job Description
- Befriend with customers in order for them to trust you and take your advice. Their feedback would be the best solution to improve our company's progress as well as our products.
- Maintain a positive, empathic, and professional attitude towards customers at all times.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolved within a time limit.
- Communicating with customers through various support.
- Work with the customer service manager to ensure customer satisfaction and provide professional customer support.
- Other duties may arise from time to time and may be assigned to the employee as necessary.
Job Requirements
Requirements
- An outgoing and friendly person who enjoys talking with people.
- Well versed in English, Malay and proficient in Mandarin to effectively communicate with Mandarin-speaking customers.
- With a "getting things done" attitude.
- Go the extra mile to engage with customers.
- Ability to Work Under Pressure.
- Attentiveness.
- Able to work in 7 day shifts (9 am-5 pm) with granted 2 off days per week.
- Malaysian only.
Salary : RM2,400.00 - 2,500.00 per month
Signature Market - Career Page
For more job details, kindly visit Signature Market - Career Opportunities
https://sites.google.com/signaturemarket.co/sm-careeropportunities/home
Skills
Customer Service
Customer Inquiries
Customer Support
Customer Engagement
Company Benefits
Free Healthy Snacks
Lots of delicious healthy snacks. We are in healthy snack business.
Medical Insurance
Confirmed staff gets Medical Insurance.
Employee Special Price
Employees get great discount to purchase our products.
Accessible thru MRT
Our office is situated in KL Eco City / Medan Connaught with access to MRT / Public Transport.
Various dining choices
Huge choice of F&B outlets.
Office | Mon - Fri: 7 hours ; Operations & Outlet: Shift
Fun & friendly working environment.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
