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This job is Customer Relations Officer with Sime Darby Auto ConneXion. You might like this job because you'll manage customer complaints, legal documentation, and support team reporting.
Undisclosed
Malaysia | Selangor | SDAC Ara (B113), Kuala Lumpur
Job Description
Company :
Sime Darby Auto ConneXion Sdn. Bhd.Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Job Requirements
Company Benefits
Career development
We look at individuals who yearn to be a part of building nations, making a difference in the community and environment that we live in.
Professional training
Our Growing Entrepreneurs (PROTÉGÉ) programme continues our long-standing commitment towards growing Malaysian talent!
Internship programme
If you are in search of meaningful experiences and potential careers that are built to last - you have come to the right place.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
Sime Darby Motors
Sime Darby Motors is the automotive arm of Sime Darby Berhad and is involved in the retail, distribution and assembly businesses. It has operations in ten markets across the Asia Pacific region.
With over 40 years of experience, Sime Darby Motors is a major industry player in the Asia-Pacific region. Sime Darby Motors currently represents 30 brands, ranging from luxury brands (such as BMW, McLaren and Rolls Royce) to...