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This job is Customer Relations Officer with Sime Darby Auto ConneXion. You might like this job because you'll manage customer complaints, legal documentation, and support team reporting.
Undisclosed
Malaysia | Selangor | SDAC Ara (B113), Kuala Lumpur
Full-Time
few days ago
Job Description
Company :
Sime Darby Auto ConneXion Sdn. Bhd.Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Job Requirements
Company Benefits
Career development
We look at individuals who yearn to be a part of building nations, making a difference in the community and environment that we live in.
Professional training
Our Growing Entrepreneurs (PROTÉGÉ) programme continues our long-standing commitment towards growing Malaysian talent!
Internship programme
If you are in search of meaningful experiences and potential careers that are built to last - you have come to the right place.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
