Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage. 

Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality. 

Observe and develop S.O.P to improve the aftersales operation process and technical process. 

Conduct monthly meeting to follow up the outstanding issue.  

Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance. 

Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.  

Ensure critical technical problems are solved which are raised by branches and dealers. 

Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time. 

Provide technical investigation if required. 

Provide technical support to Service Dealers and Branch. 

Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties. 

Liaise with principal technical team in relate with technical matters.