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This job is for a Service Advisor at BMW/MINI, where you'll help customers with car services. You might like this job because you get to interact with people, solve problems, and ensure they leave satisfied with their vehicle's care!
Undisclosed
5 Locations, Kuala Lumpur
Job Description
Company :
Sime Darby Auto Bavaria Sdn. Bhd.Receiving and Advising Customers
• Receive/assist customers with planned appointments and/or walk ins.
• Carry out a thorough check of the vehicle & identify all possible upselling.
• Establish an agreed fixed time of completion of the work to be carried out.
Daily control sheet/list
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
Repair Order Monitoring
• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
• Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily analysis and update of all WIP open under your name.
• Communicate necessary information to the Officer- Customer relations in order to schedule an appointment for all vehicles to return where parts on order have arrived.
Hand-over of Vehicle After Service Stay
• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail so as to create a value for money impression in the mind of the customer.
Post Service Follow-up
• Maintain customer file, (follow-up system) telephoning all customers to determine their level of satisfaction with the service they received.
• Settle all customer complaints promptly.
Build Your Future with Sime Darby Motors
About us :
Sime Darby Motors is the automotive arm of Sime Darby Berhad and is involved in the retail, distribution and assembly businesses. It has operations in nine markets across the Asia Pacific region. With over 40 years of experience, Sime Darby Motors is a major industry player in the Asia-Pacific region. Sime Darby Motors currently represents 30 brands, ranging from luxury brands (such as BMW, McLaren and Rolls Royce) to various mass market brands like Ford, Peugeot and Hyundai, and trucking names like Hino and Mack.
Job Requirements
Company Benefits
Career development
We look at individuals who yearn to be a part of building nations, making a difference in the community and environment that we live in.
Professional training
Our Growing Entrepreneurs (PROTÉGÉ) programme continues our long-standing commitment towards growing Malaysian talent!
Internship programme
If you are in search of meaningful experiences and potential careers that are built to last - you have come to the right place.
Additional Info
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
