Job Description

Company :

• Monitor and manage all Work-in-Progress (WIP) jobs, ensuring they are reviewed, updated, and closed within Company Policy from the last technician labor entry date
• Actively follow up with the technical team, admin, and parts department to prevent aging WIP and ensure clean closure of all jobs.
• Ensure all customer documentation (Purchase Order, signed quotation) is collected, verified, and filed according to ISO 9001:2018 standards.
• Maintain financial accuracy, process compliance, and deliver timely, efficient service operations as aligned with organizational and divisional goals
• Track and validate that all technician timecards are fully transferred into each service job before proceeding with invoicing to ensure accurate labor cost and billing.
• Verify the availability of all supporting documents required for job closure and invoicing, including packing slips, SOS reports, and service reports.
• Work closely with the Service Manager and Executive to support timely invoicing and revenue recognition, contributing to monthly service revenue targets.
• Handling invoice submission via customer E-systems and portals, ensuring all job-related documents are uploaded correctly and in compliance with customer-specific invoicing protocols.
• Support the billing process by coordinating Supervisor to prepare invoice requests, ensuring all job data is complete and accurate.

Job Requirements