Job Description

Company :

• Understand the PIP and PSP that shared by SE and plan for repairing within the time frame given by CAT.
• Prepare report & execute on the daily repair, PM, TA1 & TA2 inspection and share with SE for execution.
• Make sure SDI and SDM Mechanics submit the SOS sampling on time.
• Coordinate with customer on matters related to machines & part - ad hoc repair, schedule repair, prioritize repair, PM jobs schedule, parts ordering, cannibalization.
• Compile the red alert from SOS and consolidate in report then share with Project Head in daily basis.
• Set the appropriate timeline for each of the major jobs to monitor mechanics efficiency.
• Follow up the JAF to submit by daily basis and do cross check on the timeline set.
• Responsible to ensure all pending parts (backlog) arrival and arrange service jobs to be carried out.
• Coordinate and follow up with Sibu to follow up on the components repairs.
• Monitor mechanics to carry out the PM servicing, TA1 & TA2 inspection based on the schedule given by SP.
• Manage and monitor on the backlog parts and plan on the execution of repair.
• Responsible for planning the technician task, arranging work schedules and scheduling CAT machine maintenance.
• Constantly monitor mechanics is doing Take 5 and attend RTS. Enforce work safety practices, ensuring the usage of PPE according to ESH requirements. 
• Coordinate service tasks, efficiently assigning qualified technicians based on their expertise and workload.
• Monitor technicians' time card submissions, ensuring the practice of standard time for each repair job.
• Fulfill a 100% responsiveness goal for repair jobs to be completed within the promised date.
• Collaborate with the parts department to secure the availability of necessary components for scheduled services.
• Identify opportunities for process improvement within the service planning and coordination functions.
• Provide regular reports on service planning metrics, including completion rates, response times, and customer satisfaction scores.
• Optimize the efficiency of available servicemen to enhance overall service productivity

Job Requirements