Job Description

Manage, maintain and support global physical security systems and their underlying infrastructure across data centers and edge sites. Ensure reliability, security and consistent deployment of CCTV, access control and key management platforms while collaborating cross-functionally to meet stakeholder needs.

Job Requirements

Responsibilities & Qualifications:

• Physical Security Platform Management
  • Administration and support for CCTV/Video Management Systems (Genetec, Avigilon, Axis)
  • Administration and support for Access Control Systems (Lenel, Genetec)
  • Administration and support for Key Management Platforms (Traka)
• Infrastructure Support
  • Server infrastructure: maintenance of Windows Server environments (patching, backups, hardening, health monitoring)
  • Virtualization: support for VMware vSphere and VMware Cloud Foundation hosting for security systems
  • Storage: management of video retention and performance (SMB/NFS, capacity monitoring, troubleshooting; Dell PowerScale/OneFS or Pure Storage experience)
• Incident Resolution & Troubleshooting
  • Tier 2 incident troubleshooting (log review, root cause isolation, remediation coordination)
  • Collaborate with local technicians for break-fix execution and rapid service restoration
  • Network troubleshooting (VLAN/IP issues, routing/firewall dependencies, packet-level checks)
• Maintenance & Lifecycle Management
  • Routine tasks: software/firmware upgrades, certificate renewals, configuration standardization, vulnerability remediation
• Documentation & Continuous Improvement
  • Maintain operational artifacts (runbooks, diagrams, inventories, incident/change records)
  • Identify recurring issues and propose fixes via standardization, automation, or monitoring enhancements
• Stakeholder Guidance
  • Support internal partners (Security, Facilities, DC Operations) on platform capabilities, limitations, and best practices
• Vendor Management
  • Support vendor site access for break-fix & routine preventive maintenance, audit & compliance for service engineer/sub-con access
  • Technical verification on break-fix, RPM & RMA processes
• Service Provider Competencies
  • 3+ years of experience in systems administration, security systems management, or infrastructure operations (data center/critical environment preferred)
  • Expertise in Windows Server administration (troubleshooting, patching, hardening)
  • Hands-on experience with physical security platforms (Genetec, Avigilon, Lenel, Traka)
  • Strong cross-layer troubleshooting skills (systems, infrastructure, networks)
  • Knowledge of networking fundamentals (IP addressing, VLANs, DNS, routing, firewalls)
  • Operational discipline in documentation, change control, and incident response
• Additional Value
  • Virtualization (VMware) and storage (PowerScale/Pure) expertise
  • Scripting/automation (Ansible, Python, PowerShell) for operational efficiency
  • Monitoring/alerting practices (metrics, dashboards, log-based troubleshooting)
  • Relevant certifications (Microsoft/VMware, Security+, Network+, ITIL)

Skills