Continuous learning opportunities to enhance skills and career growth.

Training & Development

Collaborative, inclusive, and supportive workplace culture.

Positive Work Environment

12 Days of Annual Leave & 14 days of Medical Leave

Health & Wellbeing

Annual performance-based rewards and incentives.

Performance Bonus

Statutory contributions that ensure financial security and employee protection.

EPF, SOCSO & EIS

Clear pathways for advancement and internal promotion opportunities.

Career Growth

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

<p><strong>Simplexity Tech</strong> was founded in 2015 with a bold mission: to bridge critical gaps in IT solutioning by delivering expert-driven services with exceptional value. From day one, our focus has been on pairing technical excellence with affordability, making enterprise-grade technology accessible to businesses of all sizes.</p>
<p>Starting in South East Asia and the U.S., we quickly earned trust through high-quality products, dependable delivery, and a client-first mindset. As demand grew, so did our reach.</p>
<p>Today, Simplexity Tech is more than just a solutions provider, we’re a trusted partner empowering businesses to thrive in an increasingly digital world. Our global team continues to innovate, connect, and deliver smarter technology with purpose and precision.</p>

Our Story

<p>Empowering your success through customized IT solutions.<br><br><strong>Empathy:<br></strong>We take the time to truly understand your business and IT needs.<br><br><strong>Customization:<br></strong>Every solution we deliver is thoughtfully tailored, never one-size-fits-all.<br><br><strong>Empowerment: <br></strong>Our goal is your success. We build technology that drives growth and performance.</p>

Our Ethos

<h3><strong>IT Helpdesk &amp; End-User Support</strong></h3>
<ul>
<li>Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment.&nbsp;</li>
<li>Troubleshoot hardware, software, operating system, and Microsoft 365-related issues.&nbsp;</li>
<li>Support incident, service request, and inquiry management through ticketing systems such as ServiceNow.&nbsp;</li>
<li>Escalate unresolved issues to second-level support teams with complete and accurate documentation.&nbsp;</li>
<li>Ensure timely resolution of IT-related issues to minimize business disruption. <br></li>
</ul>
<h3><strong>User Onboarding &amp; Offboarding</strong></h3>
<ul>
<li>Prepare and configure IT equipment for new employees, including PCs, laptops, mobile devices, and user accounts.&nbsp;</li>
<li>Support employee onboarding and offboarding processes, including equipment collection and reconfiguration.&nbsp;</li>
<li>Coordinate with regional IT teams to ensure compliance with corporate IT standards. <br></li>
</ul>
<h3><strong>IT Infrastructure &amp; Equipment Support</strong></h3>
<ul>
<li>Provide basic troubleshooting and support for:&nbsp;</li>
<ul>
<li>Multi-Function Printers (MFP)&nbsp;</li>
<li>PBX and telephony systems&nbsp;</li>
<li>Meeting room technology and AV equipment&nbsp;</li>
<li>Network connectivity (LAN/Wi-Fi)&nbsp;</li>
</ul>
<li>Coordinate with vendors for equipment maintenance, repairs, and issue resolution.&nbsp;</li>
<li>Assist with equipment replacement, disposal, upgrades, and lifecycle management. <br></li>
</ul>
<h3><strong>IT Asset &amp; Procurement Management</strong></h3>
<ul>
<li>Maintain accurate records of IT assets, mobile devices, SIM cards, licenses, and related inventories.&nbsp;</li>
<li>Support procurement, renewal, and contract management of IT equipment and services.&nbsp;</li>
<li>Monitor asset allocation and ensure compliance with company policies. <br></li>
</ul>
<h3><strong>Knowledge Management &amp; User Training</strong></h3>
<ul>
<li>Deliver IT orientation programs for new employees.&nbsp;</li>
<li>Conduct basic training sessions on corporate systems and technologies.&nbsp;</li>
<li>Maintain and update IT knowledge base articles and user guides.&nbsp;</li>
<li>Support regional IT teams in communicating system updates and IT announcements. <br></li>
</ul>
<h3><strong>Meeting Room &amp; Collaboration Technology Support</strong></h3>
<ul>
<li>Support video conferencing systems, presentation equipment, and collaboration tools.&nbsp;</li>
<li>Perform routine checks and maintenance to ensure meeting room readiness.&nbsp;</li>
<li>Coordinate with vendors to resolve technical issues affecting meeting facilities. <br></li>
</ul>
<h3><strong>Global &amp; Regional Project Support</strong></h3>
<ul>
<li>Assist in the execution of global and regional IT initiatives.&nbsp;</li>
<li>Coordinate meetings, schedules, and communications between local users and project teams.&nbsp;</li>
<li>Support project testing, connectivity validation, system deployment, and user adoption activities.&nbsp;</li>
<li>Act as a liaison between local business users and regional/global IT stakeholders. <br></li>
</ul>
<h3><strong>Compliance &amp; Security</strong></h3>
<ul>
<li>Follow IT governance, security, and operational procedures.&nbsp;</li>
<li>Support basic IT security incident reporting and resolution processes.&nbsp;</li>
<li>Promote security awareness and best practices among end users.&nbsp;</li>
</ul>

This job is for an IT Support Engineer focusing on helpdesk and infrastructure support. You might like this job because you’ll help others with tech issues, manage equipment for new hires, and ensure everything runs smoothly in a tech-savvy environment.

Kerja ini adalah sebagai IT Support Engineer yang akan membantu pengguna dengan masalah teknikal pada peranti. Anda mungkin berminat dengan kerja ini kerana ia memerlukan kemahiran dalam menyelesaikan masalah dan berkomunikasi dalam Mandarin, sambil menyokong teknologi dalam persekitaran kerja yang dinamik.

Technical Support

End-User Training And Support

Desktop Support

Hardware Troubleshooting

Resource Kit (Windows Administration)

Network Troubleshooting

Mobile Device Management

Incident Management

IT Service Management

Active Directory

IT Helpdesk and End-User Support



-Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment._


-Troubleshoot hardware, software, operating system, and Microsoft 365-related issues._


-Support incident, service request, and inquiry management through ticketing systems such as ServiceNow._


-Escalate unresolved issues to second-level support teams with complete and accurate documentation._


-Ensure timely resolution of IT-related issues to mini...

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