Job Description

The Senior Data Center Technician supports daily data center IT operations by coordinating shift activities, resolving routine to moderately complex server and hardware issues, performing hands-on server assembly and repair, executing basic Linux troubleshooting, maintaining ITSM ticket quality, monitoring shift-level SLA performance, and coaching junior technicians to ensure safe and timely service delivery.

Key Responsibilities:

• Coordinate daily shift activities, allocate tasks, track completion, and escalate blockers with clear evidence and timelines.
• Troubleshoot standard and moderately complex server and hardware faults; escalate complex or non-standard incidents with structured findings.
• Support rack readiness, server installation, hardware acceptance, cabling validation, burn-in, commissioning, and new capacity delivery.
• Perform server hardware assembly, disassembly, component replacement, and repair involving compute, storage, NICs, power modules, fans, memory, and GPU servers as applicable.
• Carry out basic Linux troubleshooting, including log collection, service-status checks, network configuration checks, disk checks, and startup or reboot validation.
• Maintain accurate ITSM tickets, including categorisation, prioritisation, evidence, SLA awareness, handover notes, and closure documentation.
• Monitor shift-level SLA performance, ticket progress, ticket aging, repeat issues, and daily shift reports.
• Coach junior technicians on SOPs, safety, hardware handling, ticket evidence, and handover quality; support onboarding and training records.
• Support shift manpower coordination, attendance awareness, task balancing, overtime discipline, and leave handovers.
• Identify operational risks, take immediate containment actions where appropriate, and maintain complete shift records and audit evidence.

Job Requirements

Qualifications and Experience:

• At least 3 years of experience in data center IT operations or a related technical environment.
• At least 1 year of experience as a shift lead, senior technician, or in an equivalent coordination role.
• Hands-on experience with server deployment, break-fix support, hardware replacement, incident handling, ticket processing, and shift handover.

Skills and Competencies:

• Practical knowledge of data center server hardware and day-to-day IT operations.
• Working knowledge of Linux troubleshooting and enterprise ticketing or ITSM systems.
• Clear communication, structured problem-solving, ownership, and the ability to follow issues through to closure.
• Ability to work on shifts and follow site safety, access-control, and operational procedures.

Skills