Job Description

Ready to join a close-knit team where your voice matters? Working with us at Sincere Service Centre Sdn Bhd means helping real people access professional services with clarity and care. We are a practical, people-first firm focused on steady service improvements and dependable client relationships.

Your role is the backbone of our daily operations. You will keep enquiries moving, support colleagues, and make sure customers feel heard and helped every time they contact us.

Your Growth & Impact

• Build practical client-facing experience by handling front-line enquiries and simple casework that strengthen your customer skills.
• Expand your toolkit with regular exposure to CRM systems and simple design tasks using Adobe Illustrator.
• Develop teamwork and communication skills through daily coordination with operations and admin staff.
• Advance toward specialist roles by taking on process improvements and small projects that improve how we serve clients.
• Grow your professional network within a supportive SME environment that values learning and steady progress.

Job Requirements

Responsibilities

Customer Interaction

• Respond to phone, email, and live chat enquiries with a friendly and clear tone, aiming to resolve first-contact where possible.
• Log customer details and outcomes accurately in the CRM and follow up on open cases until closure.
• Handle basic complaints professionally and escalate complex issues to supervisors with full case notes.
• Provide appointment scheduling, service information, and straightforward troubleshooting for client queries.

Operations & Admin

• Maintain up-to-date customer records and prepare simple reports on daily enquiries for the team.
• Process routine refunds, service requests, or document handling according to our procedures.
• Coordinate with colleagues in other departments to ensure timely handover of cases and clear communication.
• Help manage office supplies, forms, and client materials to keep front-line operations running smoothly.

Quality & Improvement

• Meet basic KPI targets for response time, customer satisfaction, and call handling time.
• Collect customer feedback and highlight recurring issues to help improve our service processes.
• Create simple, clear visual aids or guidance using Adobe Illustrator for common customer questions when needed.
• Participate in team reviews and suggest small process changes to reduce repetition and delays.

Requirements

Qualifications & Experience

• SPM or equivalent; diploma in any field is a plus but not required.
• 0 years experience required, fresh graduates and those with part-time retail or call centre exposure are welcome.
• Willingness to work on-site and take shifts where needed to cover customer hours.

Hard Skills & Knowledge

• Basic customer service skills and familiarity with CRM systems for logging and tracking enquiries.
• Working knowledge of Microsoft Office, especially Excel and Word, for simple reports and record keeping.
• Basic ability to use Adobe Illustrator for creating simple customer-facing materials is preferred.
• Comfortable with telephone etiquette and live chat tools for professional written and verbal communication.

Soft Skills & Qualities

• Clear communicator in English and Bahasa Malaysia, patient and empathetic with customers.
• Quick learner who follows procedures and asks smart questions when unsure.
• Organised, reliable, and able to prioritise multiple small tasks during busy periods.
• Team player who accepts feedback and contributes to a calm, supportive workplace.

Skills