Job Description

Singapore Airlines is one of the leading and most awarded airlines worldwide, with customers and industry alike recognizing our unwavering commitment to service excellence. With a commitment to fleet modernization, product and service innovation and market leadership, Singapore Airlines has evolved into one of the world's most respected travel brands. We are inviting suitable candidates to apply for the position of Account Manager (TMC Specialist).

About the Role

The Account Manager (TMC Specialist) is responsible for driving passenger revenue, market share and brand preference for Singapore Airlines within Malaysia’s corporate travel trade channel. The role manages a portfolio of key Travel Management Companies (TMCs) and corporate ticketing agency accounts, delivers revenue growth through both account development and new business acquisition, supports corporate deal implementation via TMC partners, and provides timely competitor and distribution intelligence (including NDC adoption). This role is based in Kuala Lumpur and reports to the Field Sales Manager, Malaysia.

Key Responsibilities

Account Management & Revenue Delivery

• Own and develop a portfolio of top-tier TMC and corporate ticketing agency accounts; deliver agreed targets.
• Build strong relationships with key agency stakeholders and influencers; maintain an effective cadence of engagement.
• Design, implement and manage B2B incentive structures to drive share growth while protecting yield.
• Provide regular updates on products, corporate fares and promotions; support issue resolution to improve ease of sale.

New Business & Opportunity Management

• Identify, qualify and onboard high-potential agencies not currently (or sufficiently) selling Singapore Airlines.
• Develop and execute initiatives/projects to capture incremental corporate volume and improve account performance.
• Work closely with Corporate Account Managers to win and implement corporate deals through TMC partners.

Capability Building & Market Intelligence

• Train and enable agency frontline staff on products and services to improve conversion.
• Monitor competitor actions and provide actionable insights to support timely response.
• Drive NDC penetration across the assigned portfolio.

Job Requirements

Job Requirements

• Minimum STPM/A-Level/Diploma in any field
• Minimum 3 years of experience in aviation, GDS, TMC sales or corporate agency account management.
• Good working knowledge of GDS (e.g. Amadeus/Sabre/Travelport), OBT and corporate ticketing/travel programme dynamics.
• Strong sales “hunter” mindset with proven ability to prospect, negotiate and close.
• Strong stakeholder management, communication and presentation skills.
• High professionalism and integrity; adherence to company policies and compliance requirements.

Skills