Job Description

• Be a Class Anchor – Support our public and in-house training sessions by helping ensure everything runs smoothly.
• Assist with Customer Support – Respond to customer enquiries via WhatsApp or phone and provide excellent customer service.
• Update Customer Records – Maintain and update customer enquiries and sales reports accurately.
• Support Marketing Activities – Capture photos and videos during training sessions for marketing and company documentation.
• Support Different Teams – Assist the Sales, Marketing, and Admin teams with daily tasks and special projects whenever needed.
• Prepare the attendance list before each training session.
• Prepare training materials, including arranging training modules into participant bags.
• Conduct the opening and closing of assigned training sessions.
• Ensure participant certificates are accurate before distribution (certificates are prepared by the HR Department).
• Update customer inquiry records and sales reports in the company database.

Job Requirements

• Currently pursuing or recently completed a Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Management, or a related field. 
• Strong interest in sales, business development, and customer relationship management. 
• Good communication skills in English and Bahasa Malaysia, both written and verbal. 
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. 
• Good organizational skills with the ability to manage multiple tasks and deadlines. 
• Detail-oriented with good accuracy in preparing documents, reports, and sales records. 
• Able to assist in preparing quotations, sales reports, and customer documentation. 
• Willing to learn about sales processes, customer handling, and business operations. 
• Positive attitude, proactive, and able to work independently as well as in a team. 
• Good interpersonal skills and confidence in communicating with clients. 
• Prior experience in sales, customer service, or administration is an added advantage.

Skills