Job Description

Ready to run projects that actually matter? Working with us at Skribble means joining a close knit consulting team that helps Malaysian businesses solve practical problems and deliver measurable results.

You will build and scale client programmes and delivery processes, turning scoped ideas into repeatable services that keep clients satisfied and projects on time.

Your Growth & Impact

• Accelerate your project leadership by owning end to end delivery for client engagements.
• Build stronger client relationships through regular account management and stakeholder check ins.
• Expand your toolkit with cross functional exposure to strategy, delivery, and client support.

Job Requirements

Responsibilities

Project Delivery

• Plan project timelines, milestones, and resource needs to meet client expectations.
• Plan, execute and monitor software development sprints and scrum sessions.
• Coordinate internal teams to keep tasks on schedule and within scope.
• Track progress and project risks, and propose clear actions to keep projects on track.

Account & Client Success

• Own day to day client relationships, including regular check ins and expectation setting.
• Really understand client's needs, business processes and requirements. We do not want a project manager that just "manages project timeline". Understanding the client allows you to do a better job.
• Manage stakeholder communications, gather feedback, and translate it into concise action items.
• Drive client retention by ensuring delivery quality and responding promptly to support requests.
• Be the main contact point for clients to reach out for assistance.

Reporting & Improvement

• Prepare weekly status reports and project updates that highlight progress, roadblocks, outcomes and lessons learned.
• Suggest process improvements to make delivery smoother and reduce repetitive issues.

Requirements

Qualifications & Experience

• Minimum 2 years of relevant experience in project or account management, preferably in consulting or professional services.
• Bachelor's degree or equivalent practical experience is preferred but not mandatory.
• Experience in the Education space (schools) is an added advantage.

Hard Skills & Knowledge

• Project Management, Account Management, Stakeholder Management, Customer Service.
• Familiarity with project tools, lingos and CRMs, and strong MS Office skills for reporting and planning.
• Understanding of Waterfall, Agile and Scrum methodologies.

Soft Skills & Qualities

• Clear communicator who can simplify complex updates for clients and teams.
• Organised, proactive, and comfortable prioritising multiple tasks in a team environment.
• Strong presentation skills.
• Keen eye for details, strong problem solving and analytical skills.
• Good general business knowledge.

Skills