Job Description

About the Role:

We are seeking a proactive, detail-oriented and commercially minded Business Development Operations & Relationship Intelligence Executive to join the Business Development Support Team of a full-service legal firm. This is an excellent opportunity for a candidate who enjoys working at the intersection of client relationships, data, systems, communications and events, and who wants to contribute directly to the firm’s growth and market presence.

Key Responsibilities:

• Maintain and enhance the firm’s customer relationship management (CRM) system, ensuring that all relevant data is accurate and user-friendly.
• Track sources of work, referrals and business development opportunities to support better visibility of how new matters and client relationships originate.
• Prepare reports, dashboards and insights to measure the effectiveness of business development initiatives.
• Create, implement and maintain standard operating procedures for business development systems, reporting, data quality, communications workflows and event processes.
• Coordinate the preparation and distribution of client newsletters, legal alerts, invitations and other business development communications.
• Support the planning, coordination and execution of firm events, sponsorships and client engagement activities, including follow-up and post-event reporting.
• Assist with relationship-building initiatives involving external parties.
• Coordinate and monitor cross-referral opportunities across practice groups, offices and external networks.
• Act as a reliable point of support for lawyers and business services teams on CRM usage, relationship data, reporting requests and business development processes.

Job Requirements

What we are looking for:

The successful candidate will be organised, analytical, collaborative and comfortable working with CRM systems, databases, spreadsheets, reporting tools and business development technology. Experience in business development, marketing, client relationship management, events, operations or data support within a law firm or professional services environment would be an advantage.

Skills