Job Description

Ready to make everyday service feel effortless? Working with us at SKYWORTH DEVELOPMENT MALAYSIA SDN BHD means supporting retailers and business partners across Malaysia with reliable home appliance supply and helpful customer care.

As our Customer Service Executive you will be the backbone that keeps orders moving, inquiries resolved, and teams aligned so customers get timely updates, accurate documentation, and a smooth experience.

Your Growth & Impact

• Build practical customer service skills by handling enquiries across phone, email, WhatsApp, and social media.
• Develop coordination experience by working with sales, logistics, and service teams to resolve issues and follow up on orders.
• Gain confidence preparing quotations, reports, and maintaining accurate customer records that improve day to day operations.
• Position yourself for career growth by owning customer workflows and learning cross functional processes within a wholesaler environment.

Job Requirements

Responsibilities

Customer Communication 

• Respond to customer enquiries across phone, email, WhatsApp, and social media with clear, timely messages. 
• Log and track open cases to ensure follow-up and closure within agreed timelines.

Order & Documentation Management 

• Monitor and follow up on orders, deliveries, and service requests, keeping customers updated on status. 
• Prepare accurate quotations, reports, and related documentation for internal use and customer records.

Coordination & Administrative Support 

• Coordinate with sales, logistics, and service teams to resolve issues and escalate when necessary. 
• Maintain precise customer records and filing, and carry out other administrative duties assigned by your supervisor.

Requirements

Qualifications & Experience 

• You hold minimum SPM, Diploma, or equivalent qualification. 
• Fresh graduates are encouraged to apply and will be considered.

Hard Skills & Knowledge 

• Proficient in Microsoft Office, including Word, Excel, and Outlook. 
• Comfortable using phone, email, WhatsApp, and social media to manage customer enquiries.

Soft Skills & Qualities 

• Proficient in Mandarin (spoken, written, and reading).
• Good communication and interpersonal skills, able to interact professionally with retailers and partners. 
• Able to work independently and as part of a team, responsible, positive, and willing to learn.

Skills