Job Description

What You'll Be Doing

Service Operations & Claims Management

• Manage and verify Authorized Service Provider (ASP) claims and supporting documents.
• Prepare claim reports and coordinate ECS payment submissions.
• Handle courier compensation claims for damaged, missing, or lost parcels.
• Ensure accurate documentation and timely processing of service-related claims.

Exchange & Replacement Coordination

• Coordinate exchange and replacement cases, including internal applications, stock availability checks, Sales Order (SO) and Delivery Order (DO) creation, and delivery follow-up.
• Monitor case status and ensure timely completion of service requests.
• Work closely with internal teams and external partners to ensure smooth operations.

Inventory & System Administration

• Process Credit Note (CN) stock transactions and maintain accurate records.
• Update and maintain information in SAP, service portals, and Excel tracking files.
• Ensure all records are properly documented and aligned with company procedures.

Logistics & Customer Support Coordination

• Coordinate the collection and return of faulty units from Authorized Service Providers (ASPs) and dealers.
• Liaise with logistics partners and stakeholders to ensure smooth delivery and return processes.
• Support the after-sales team in resolving operational and service issues.

Reporting & Administrative Support

• Prepare monthly operational reports and service performance reports.
• Maintain organized documentation and filing systems.
• Provide day-to-day administrative support to the After-sales Service Department.
• Support ad-hoc tasks and projects assigned by management.

Job Requirements

What We're Looking For

• Diploma or Bachelor's Degree in Business Administration, Management, Customer Service, Supply Chain, or a related field.
• Minimum 1–2 years of working experience in Administration, Customer Service, Operations Support, Service Coordination, or After-sales Support.
• Fresh graduates with strong organizational skills are encouraged to apply.
• Proficient in Microsoft Excel, Word, Outlook, and other Microsoft Office applications.
• Knowledge of SAP or ERP systems will be an added advantage.
• Good communication, coordination, and interpersonal skills.
• Strong attention to detail and ability to manage documentation accurately.
• Able to prioritize tasks and work efficiently in a fast-paced environment.
• Responsible, proactive, and willing to learn.

Added Advantage

• Experience in after-sales service, warranty claims, service administration, or operations support.
• Familiarity with SAP, ERP systems, service portals, or inventory management systems.
• Experience handling customer enquiries, logistics coordination, or service-related documentation.

Skills