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This job is all about being the friendly face at the front desk of Sleepy Bear Group, helping guests check in and out, and answering their questions. You might like this job because it offers career growth and a vibrant team atmosphere.
Job Description
Job description
ABOUT US:
Sleepy Bear Group is one of Malaysia’s pioneering and fastest-growing vacation rental management companies. Since 2025, we’ve been helping property investors unlock value through renovation, unit styling, and full short-stay rental management. Our partners include prestige property developers and investors across Malaysia.
With a team of 40 and counting, we’re now entering a new chapter: rebranding, redesigning guest experiences, and elevating the lifestyle rental industry. Check us out at sleepybearpm.com.
THE PERFECT FIT :
- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, bookings related matter and etc
- Administration
- Rooms audit after housekeeping to ensure all rooms are ready for check-in.
- Ad-hoc tasks assigns by superior.
Advantages:
- Experience in customer service/sales/telemarketing/frontdesk/receptionist
- Multilingual in Eng, Bahasa
Working location & hours:
- Kelana Jaya
- 9 hrs shift with 1 hour break (between 10am-10pm)
- 6 working days
- Expect busiest during weekends and public holidays
Job Types: Full-time, Permanent
Benefits:
- Opportunities for promotion
- Professional development
Job summaryWorking environment: - Growing team, opportunity for promotion and increment for outstanding member - Fast paced environment
Job Requirements
- Strong communication, organizational, and analytical skills - Courtesy and patience in guest interactions - Strong attention to detail - Ability to work independently and take responsibility for tasks - Timely replies to mobile communicationsSkills
Company Benefits
Opportunity for Promotion
Fast-Track Career Progression. Outstanding performers may be considered for promotion and greater responsibilities as the company grows.
Professional Development
Gain valuable experience and develop new skills through training, guidance, and hands-on exposure.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Non-Executive
Job Specialisation
Company Profile
