Job Description

Position Summary:

As an Indoor Sales & Service Coordinator at Smart Instruments, you will play a pivotal role in coordinating sales and service activities, building long-term relationships with our valued customers. 

Your responsibilities will include:

1) Sales Inquiry Management

• Proactively follow up with existing and new leads generated through sales channels.
• Maintain a close monitoring system for potential leads, ensuring timely and meaningful interactions.
• Prioritize and nurture leads to convert them into sales opportunities.

2) Service Inquiry Management

• Attend customer inquiries and service needs professionally and timely.
• Monitor and manage service activities closely.

3) Administrative and Operations Support

• Prepare quotations.
• Process purchase orders and sales orders.

Job Requirements

What You Need to Have to Be Successful in This Role:

• At least a diploma or higher in a business, marketing, or sales related field.
• Proficiency in MS Office applications.
• Proven experience in an indoor sales and service role.
• Familiarity with CRM software is an advantage. 
• Strong communication and interpersonal skills.
• Excellent telephone etiquette and active listening skills.
• Self-motivated and target-driven with a passion for sales.
• Ability to work independently and as part of a team.
• Positive attitude, resilience, and the ability to handle rejection.
• Strong organizational and time management skills.
• Willingness to learn and adapt to new sales techniques and strategies.

What You Will Enjoy:

• Basic Salary + Rewards + Bonus + Yearly Increment
• 5 working days (Monday - Friday)
• EPF, SOCSO, and EIS contribution
• Medical benefits
• Festival and Birthday treats
• Pleasant working environment with a work-life balance concept

At Smart Instruments, we value our employees and provide opportunities for growth and development. If you are looking for a fulfilling career in sales and service coordination, apply today and become a part of our dedicated team!

Smart Instruments is an equal opportunity employer. We thank all applicants for their interest.

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