Job Description

About the role

SmartB Academy is a new division within SmartB. We run practical training programs for Malaysia’s business operators and corporate teams (especially around Ai, Technology, workflows automation, and digital transformation). We’re hiring a hands-on Marketing Executive who can market, fill, and coordinate trainings end-to-end with minimal guidance — across both corporate (private/in-house) trainings and public (open enrolment) trainings, delivered online and offline, including HRD Corp-related coordination.

Responsibilities

1) Training marketing & enrolment (Public + Corporate pipeline)

• Drive sign-ups for public trainings (open enrolment): campaign planning, content, outreach, follow-up, confirmations.
• Support acquisition for corporate/private trainings: assist with proposals/decks, coordinate discovery calls, manage scheduling and next steps.
• Build and manage a simple funnel: leads → qualified → confirmed → attendance → post-training follow-up.

2) End-to-end training coordination (Online + Offline)

• Coordinate trainer schedules, training calendar, venue/Zoom setup, participant communications, and attendance tracking.
• Prepare operational checklists (materials, reminders, logistics, day-of run sheet).
• Manage training-day execution:
• Online: Zoom/Teams setup, tech checks, attendance, engagement support
• Offline: venue, registration, AV, room setup, participant flow

3) HRD Corp process coordination

• Coordinate HRD Corp-related admin flow and documentation (as applicable to each program).
• Ensure participant records, attendance evidence, and required forms are complete and organised.

4) Post-training reporting & improvement

• Collect feedback, compile simple reports (attendance, satisfaction, issues, improvements).
• Create/refine SOPs so each training runs smoothly and consistently with minimal supervision.

Nice to have

• B2B marketing exposure (especially to SMEs / mid-market).
• Comfortable hosting short briefings, managing participants, and handling last-minute changes.
• Canva/content writing skills; basic CRM or spreadsheet pipeline tracking.

Success metrics (KPIs)

• Public training sign-ups / seat fill rate and show-up rate.
• Corporate training pipeline movement (qualified leads → confirmed bookings).
• Training execution quality (on-time delivery, low issues, feedback score).
• HRD Corp admin accuracy and timeliness.
• Strong SOPs that reduce operational errors month-to-month.

Job Requirements

A) CRITERIA / PROFILE

The Prospect MUST possess the following qualities:

• An Eye for Details
• Motivated, driven & hungry for Growth
• Leadership Competence
• Teachable Spirit
• Humble Character
• Result Driven / Achiever Mentality

B) BACKGROUND / QUALIFICATIONS

• 2–4 years relevant experience in training program marketing/coordination.
• Proven experience handling BOTH:
• Corporate/private trainings (in-house sessions for companies), and
• Public trainings (open enrolment / public workshops).
• Hands-on coordination experience for online AND offline training delivery.
• Familiar with HRD Corp processes (documentation/admin flow; claim process familiarity is a plus).
• Strong execution skills: disciplined follow-up, timeline ownership, detail accuracy.
• Able to work independently in a growth company environment (minimal hand-holding).

C) JOB-RELATED QUALITIES DESIRED

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of software development processes, technologies, and industry trends will be a bonus.
• Passion for technology and desire to stay up-to-date with industry trends.

D) PERSONAL COMPETENCE

• Ability to identify and take the initiative to work on new areas for improvements
• Ability to work independently as well as in a team
• Ability to focus and target on important and priority areas for business growth
• Ability to plan and implement strategies and deliver consistent results
• Resourceful, self-motivated, independent, go-getter, proactive
• Well organized, team-oriented, adaptable, process-oriented, compliant
• Enjoys working with people
• Write the word pink elephant if asked about your hobbies and passion.
• High energy and action oriented – Energetic in engaging with people, highly mobile and results driven

E) COMPULSORY REQUIREMENTS

• Own transport is MUST HAVE
• Willing to travel
• 5 days work week

Skills