Job Description

We are a leading provider of cashless parking payment solutions, dedicated to transforming the way people experience parking. We are seeking a proactive and detail-oriented Client Success & Operations Executive to join our dynamic team.

In this role, you will play a key part in ensuring the seamless delivery and operation of our parking payment systems nationwide. You will work closely with internal teams and external partners to deliver prompt, efficient, and high-quality service to our valued clients.

If you are passionate about technology, committed to excellence, and driven to exceed client expectations, we invite you to be part of our journey.

Job Requirements

Key Responsibilities

Operational Excellence: Oversee the daily operations of our cashless parking payment systems, ensuring smooth performance and timely issue resolution.

System Monitoring & Troubleshooting: Monitor system functionality and address technical issues in collaboration with the IT team to maintain high service uptime.

Client Engagement & Support: Provide exceptional support to clients and users, addressing inquiries, concerns, and technical challenges with professionalism and urgency.

Performance Analysis: Analyze operational data, trends, and key metrics to identify opportunities for improvement and enhance service quality.

Process Optimization: Continuously review and refine internal processes to improve operational efficiency and customer satisfaction.

Partnership Collaboration: Coordinate with parking operators, technology vendors, and other stakeholders to ensure successful deployment and maintenance of payment systems.

Compliance & Security: Uphold regulatory standards and best practices in payment security, data protection, and operational compliance.

Requirements

Education: Bachelor’s Degree in Information Technology, Business Administration, Engineering, or a related discipline.

Experience: Minimum of 3 years in operations, client management, or technology-driven environments (preferably mobile apps, fintech, or payment systems).

Technical Proficiency:

Familiar with digital payment systems, IT platforms, and mobile applications.

Basic troubleshooting and system monitoring skills.

Experience with data analysis and performance reporting.

Professional Competencies:

Strong problem-solving and analytical skills.

Excellent communication in Bahasa Malaysia and English (Mandarin an advantage).

Skills