Job Description

We are seeking dedicated, punctual and customer-focused individuals to join as Customer Service Assistants (Parking Operations & Call Centre). The role involves handling inbound customer calls, assisting with parking operations, guiding vehicles, and supporting customers with parking and payment systems to ensure timely, professional issue resolution and high customer satisfaction.

Job Requirements

Key Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Follow communication scripts and adapt responses when necessary
• Identify customer needs, investigate issues and provide appropriate solutions
• Manage customer enquiries from initial contact through resolution, including follow-up with the escalation team
• Guide vehicles and assist with parking flow
• Assist customers in using the parking and payment systems
• Respond to general questions and resolve basic customer issues
• Report parking, payment or system issues to the team leader
• Maintain accurate records of customer enquiries and reported incidents

Requirements

• Minimum Diploma or equivalent qualification
• Strong active-listening and verbal communication skills
• Good problem-solving abilities
• Able to multitask and manage time effectively
• Patient, meticulous and customer-oriented
• Able to remain calm when handling complaints or difficult situations
• Punctual, responsible and willing to learn

Skills