Job Description

The Customer Experience & Operations Intern will support the day-to-day customer service and operational activities of the Company's car park operations. The role provides practical exposure to customer engagement, parking operations, digital payment systems and service issue resolution.

The intern will work closely with the Customer Operations and relevant technical/operations teams to ensure customer enquiries and parking-related issues are handled promptly and professionally.

Key Responsibilities

1. Customer Support

• Attend to customer enquiries through telephone calls, WhatsApp, intercom and other designated communication channels.
• Assist customers with parking-related enquiries, including entry and exit issues, parking charges, payment matters and general assistance.
• Provide courteous, clear and professional customer service.

1. Parking Operations Support

• Assist in monitoring daily car park operational matters.
• Support the team in handling issues involving parking entry/exit, barrier gates, ANPR/LPR recognition and payment transactions.
• Escalate technical or operational issues to the appropriate team when necessary.
• Follow up on reported cases until they are resolved or properly handed over.

1. Payment & Transaction Enquiries

• Assist with basic enquiries relating to cashless parking payments, e-wallet/card transactions and payment status.
• Gather relevant transaction information for checking and investigation.
• Escalate refund, payment discrepancy or unsuccessful transaction cases according to Company procedures.

1. Season Parking & Customer Account Support

• Assist with enquiries relating to season parking applications, renewals, account information and other customer requests.
• Support administrative updates and maintenance of customer records where required.

1. Incident & Case Management

• Record customer complaints, incidents and service requests accurately.
• Maintain proper records of cases, actions taken and resolution status.
• Follow established escalation procedures for urgent or unresolved matters.

1. Administrative & Operational Support

• Assist in preparing basic reports and maintaining operational records.
• Support data entry, filing and documentation relating to customer and car park operations.
• Coordinate with internal departments, site personnel and other relevant parties when required.
• Perform other related duties assigned by the supervisor or Management.

Job Requirements

Requirements

• Currently pursuing a Diploma or Degree in Business Administration, Customer Service, Hospitality, Management, Information Technology, Operations Management or a related field.
• Good communication and interpersonal skills.
• Comfortable communicating with customers through telephone, WhatsApp and other digital channels.
• Basic computer skills, including Microsoft Office.
• Responsible, patient and willing to learn.
• Able to handle customer enquiries calmly and professionally.

Interest in technology, smart parking systems or customer operations would be an advantage 

Skills