Job Description

Admin cum Customer Service Executive

Responsibilities:

-To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
-Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
-Responsible for daily operational tasks for the Company to ensure smooth running of daily operation.
-To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
-Striving to achieve and maintain overall performance adhering to SLA.
-To undertake any ad-hoc assignments as and when required.

Job Requirements