Job Description

The People & Culture Executive is responsible for supporting the full employee lifecycle, including recruitment, onboarding, employee engagement, performance management, learning and development, HR operations, and policy administration. This role partners with department heads to build a positive workplace culture, ensure operational excellence, and maintain adequate manpower to support business growth.

Talent Acquisition & Manpower Planning

1. Coordinate end-to-end recruitment, including job postings, candidate screening, interview scheduling, and offer coordination.
2. Work closely with department heads to identify hiring needs and develop manpower plans.
3. Monitor headcount, workforce planning, and recruitment progress to ensure sufficient staffing across all outlets.
4. Build and maintain a talent pipeline for future hiring needs.
5. Coordinate internship programmes and recruitment partnerships with colleges and universities.

Onboarding & Offboarding

1. Coordinate new employee onboarding, orientation, and probation follow-ups.
2. Ensure new hires complete all required documentation and system access.
3. Coordinate staff offboarding, including resignation documentation, exit clearance, asset returns, and account deactivation.
4. Conduct exit interviews and identify improvement opportunities for employee retention.

Learning & Development

1. Coordinate internal and external training programmes.
2. Identify staff development needs with department heads.
3. Arrange onboarding training and mentorship programmes for new employees.
4. Track employee training records and development plans.
5. Support career progression and succession planning initiatives.

Performance Management

1. Coordinate annual and periodic performance appraisals.
2. Administer the Employee Point System (EPS), including:
   - Outlet Health Check
   - Peer Evaluation
   - KPI Performance
   - Self-Evaluation
3. Monitor probation reviews and performance improvement plans.
4. Support managers in conducting performance discussions.

Employee Engagement & Welfare

1. Organise employee engagement activities and welfare programmes.
2. Coordinate birthday appreciation initiatives, team-building activities, and recognition programmes.
3. Promote positive employee relations and workplace culture.
4. Support employee communication and internal engagement initiatives.

Teacher Administration & Support

1. Coordinate teacher database, onboarding, contract preparation, and contract renewal processes.
2. Maintain accurate teacher records and employment documentation.
3. Arrange contract signing, document collection, and compliance requirements.
4. Coordinate teacher welfare and engagement initiatives.
5. Support teacher appraisal administration and maintain performance documentation.
6. Monitor contract expiry dates and coordinate renewal processes with relevant departments.
7. Assist with teacher offboarding and clearance procedures.

HR Operations & Administration

1. Maintain accurate employee records and HR documentation.
2. Monitor confirmation, contract renewal, and probation timelines.
3. Coordinate leave records and employee documentation.
4. Prepare HR reports including:
   - Headcount
   - Turnover
   - Recruitment status
   - Training records
   - Employee performance
5. Ensure confidentiality of employee information.

Policy & Compliance

1. Support implementation of HR policies, SOPs, and employee handbook updates.
2. Ensure HR practices comply with Malaysian Employment Act and company policies.
3. Maintain proper HR documentation and audit readiness.
4. Support disciplinary and grievance processes when required.

HR Projects & Continuous Improvement

1. Identify opportunities to improve HR processes and employee experience.
2. Implement digital HR tools and workflow improvements.
3. Coordinate HR initiatives that enhance productivity and employee satisfaction.
4. Support cross-functional projects assigned by management. 

Job Requirements

1. Diploma or Degree in Human Resource Management, Business Administration, Psychology, or related field.
2. Minimum 1-2 years of experience in HR, Operations, or Administration. Fresh grads with a strong understanding of the roles and it's functions are welcome.
3. Experience in recruitment, onboarding, employee engagement, or HR administration is preferred.
4. Good understanding of Malaysian Employment Act and HR best practices.
5. Strong interpersonal and communication skills.
6. Excellent organizational and multitasking abilities.
7. Proficient in Microsoft Office and Google Workspace.
8. Able to handle confidential information with professionalism.
9. Experience in the education or service industry is an added advantage.

Skills