Job Description

Be part of something Greater. Together.

At Fitness First, we believe in the power of individuals achieving extraordinary things together. As a a Customer Service Officer, you will be the friendly face of our brand, showing our members “we care” – one of our core values. You'll spread positivity and support our members on their fitness journey.

Why Choose Us?

We’re not just a fitness brand; we’re a community-first movement that connects the like-minded, celebrates individuality, and empowers each other to aim higher every day.

As Malaysia’s most established fitness group with 5 brands and 37 clubs nationwide, we offer more than just a job – we offer a place where you can truly belong, grow your career, and uplift those around you.

Job Requirements

Your key responsibilities will include:

• Customer Interaction: Provide outstanding customer service, addressing inquiries and resolving issues efficiently.
• Membership Support: Assist members with their needs, from membership sign-ups to managing their accounts.
• Feedback Management: Gather and report member feedback to help improve our services.
• Administrative Tasks: Manage customer data and documentation with accuracy.
• Problem-Solving: Resolve any issues or complaints promptly and professionally, always aiming to exceed expectations.
• Continuous Improvement: Identify areas for improvement in customer service processes and stay up-to-date on best practices.

If you love making people smile, enjoy a dynamic work environment, and are passionate about health and fitness, then we’d love to talk to you. Ideal candidates will have:

• Passion for Customer Service: A genuine desire to help others and provide excellent service.
• Strong Communication Skills: Ability to communicate effectively and build relationships.
• Problem-Solving Skills: The ability to handle complaints and resolve issues efficiently.
• Attention to Detail: Accuracy in managing customer data and documentation.
• Team Player: Ability to work collaboratively with others.
• Adaptability: Flexibility to adapt to changing needs and environments.
• Positive Attitude: A friendly and approachable demeanor that makes members feel welcome.

Skills